Job Description
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
This position will provide general reception duties and administrative support on an on-call basis to all staff and clients at our Language Assessment Centre locations in Mississauga, Malton, Brampton, and Oakville as needed.
DUTIES & RESPONSIBILITIES:
◦ Assist assessment staff and provide front desk support at Language Assessment Centres
◦ Attentively greet clients and visitors to the centre and ensure they are attended to in a timely manner
◦ Answer phones promptly and minimize messages going to voice mail
◦ Ensure that client phone messages are returned swiftly
◦ Schedule and monitor appointments using Achēv OneClient and HART System
◦ Confirm client appointments and reschedule appointments as needed
◦ Update client information in Achēv OneClient and HARTs
◦ Perform a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping, and document distribution in accordance with company policies and procedures
◦ Kindly receive clients and respond to emails, phone calls, and requests in a positive and professional manner
◦ Actively refer client requests to appropriate staff
◦ Assist in the administration and monitoring of online assessments
◦ Assist in outreach activities for Language Assessment Centres in Peel, Halton and Dufferin regions
QUALIFICATIONS:
◦ Strong fluency in English and other languages, preferably Arabic, Spanish or Mandarin is an asset
◦ Secondary education with training in office technology
◦ Knowledge of Achēv and other programs relating to community and settlement programs in Peel & Halton regions
◦ Excellent communication skills, both verbal and written, to interact with a wide range of individuals in a variety of situations which often require tact, diplomacy and discretion
◦ Experience in customer service
◦ Good interpersonal skills, cultural sensitivity, problem-solving and self-managing organizational skills
◦ Computer-literate with proficiency in MS Outlook, MS Office, Achēv OneClient, HARTS and statistical record keeping
◦ Sensitivity to the diverse needs of adult learners and the multicultural community
◦ Provision of satisfactory Criminal Record Check required
◦ Available to work days, occasional evenings and Saturday shifts
◦ Reliable vehicle and willingness to work out of multiple designated sites an asset
Hourly Rate 25.75
This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
