Job Description

It’s about supporting people, our people.

Are you known as an organized individual? Do you enjoy working independently and with a team? Do you find yourself creating a task list daily? If so, then the Administrative Assistant II role may be right for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s 155-year legacy of providing unparalleled banking services.

Who you are:

As an Administrative Assistant II - Personal Trust, you provide support to managers and other employees by handling a variety of tasks to ensure that all interactions between the organization and others are positive and efficient. You enjoy working cross-functionally with other lines of business in the organization and you take this as an opportunity to build long lasting relationships with all individuals in the organization. You have the ability to prioritize projects, resolve problems, and pay attention to detail. Most importantly, this role is about building trust through every interaction and doing it with integrity, caring and excellence in mind.

What you’ll do:

• Provide administrative support to the Trust team

• Process financial transactions/data entry

• Answer phone calls and write e-mail correspondence

• Respond to routine customer and internal account inquiries, performing necessary research and following up in a timely manner

• Use basic Trust and Tax knowledge to assist others in the department with client support

• Maintain documentation and files on accounts

• Independently perform administrative work specific to the established department processes

• Rely on detailed knowledge of department procedures to accurately perform reconciliation duties

• Pull, calculate, and format data in an easily digestible way upon request

• Maintain contacts within multiple lines of business to appropriately escalate issues and inquiries

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need

• Strong organizational skills

• Demonstrated ability to perform administrative tasks

• Working knowledge of business specific programs and applications

• Excellent written and verbal communication skills

• Ability to communicate with all levels of personnel

• Demonstrated attention to detail

• Proficient in Microsoft computer applications

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.