Job Description

General Information

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Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday - Friday 8am-5pm
Posted Date
04/06/2026
Salary Range $26.42 - 37.49 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
29665

Primary Duties and Responsibilities

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Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

• Pre-registering new and returning patients via telephone
• Collecting demographic and insurance information
• Entering authorizations and referrals
• Scheduling appointments
• Maintaining logs and tracking all activities
• Communicating with faculty and office staff via email, paging system, and verbal messages

Salary Range: $26.42-37.49 Hourly

This is a full-time on-site position in Westwood.

Job Qualifications

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Required:

• Computer skills sufficient to communicate by email.
• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

• Experience working in Ophthalmology
• At least 6 months working in healthcare, scheduling patient appointments
• Familiarity with current billing practices including governmental plans such as Medicare and Medicaid
• Bilingual in English and Spanish.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.