Job Description

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

ESSENTIAL DUTIES:

• Oversees all aspects of general office coordination.
• Assist management team with procure to pay processes in SAP: prepare requests for new vendor and send for approval, create requisitions and receivers, code non-PO invoices, monitor/troubleshoot invoice payments across all different profit centers.
• Assists Managers with preparing and maintaining various schedules for O&M and Capital budget support.
• Prepares letters and other documents and spreadsheets, filing, mailings, incoming and outgoing mail and packages, meeting minutes for miscellaneous clerical support.
• Coordinates/plans open houses, community events, employee events, meetings, etc.
• Coordinates & maintains office equipment contracts, cleaning contractor, security system, building maintenance, etc.
• Coordinates vehicle registrations with Essential Fleet Division
• Maintains confidentiality in all aspects of customer and employee information.
• Interacts with employees, customers, vendors and visitors.
• Assists with monthly inventory and annual physical count, including chemicals.
• Compiling data & preparing various monthly & quarterly operational reports (PUCO quarterly reports).
• Acts as a notary public for the office. Maintains notary public certification
• Orders Aqua logo items & keep inventory for community events.
• Process invoices and responds to vendor inquiries related to Accounts Payable.
• Organize receipts, code charges & create transaction reports for all P-Card holders.
• Conducts research, compiles data and prepares papers for senior management as requested.
• Cross Connection Control Program (CCCP):
  • Maintain accurate data on division CCCP, field questions to/from 3rd party administrator, process test reports received, provide guidance to customers, investigation-research/clean up issues with data and coordinate compliance enforcement processes (surveys/install and annual testing requirement)
  • Annual Device Testing Requirements Compliance: contact non-compliant customers (prepare door tags, letters, make phone calls), create or request services orders for TOFFs or field follow up - note accounts and track for completion; receive and process test reports; update database as needed
  • Initial Surveys: prepare target lists/service orders for initial field surveys (5 yr clean-up effort); review information obtained during field survey and clean-up data as needed; track compliance of backflow installs required/schedule and coordinate TOFF for non-compliance with field employees; receive and enter initial surveys for all new customer accounts (ongoing)
• Assist division management team with creating Funding Projects / Work Orders, Substitutions, Completion & Retirement reports in PowerPlan.
• Take new service applications, collect capital investment fee, provide service standards and explain process; submit to Cust Ops for set up
• Work with Customer Operations to create and send postcards to target aged meter list; send meters for bench testing, notify customer of outcome
• Field Services Support
  • Banner: lookup account info, note accounts, create/view service orders, etc.
  • ServiceLink: view/assign service orders
  • Disruption Creator (Pipelines): create planned and unplanned Disruption notices
• Assists and/or writes responses to Request for Information, Request for Quotation and Request for Proposals as needed for acquisitions.
• Assists in obtaining necessary paperwork from Developers as directed by the State Engineer.
• Manages memberships, state president calendar, sponsorships, and events.
• Manages and implements marketing materials for all meetings, open houses and mailings. Develops, updates and maintains a database of elected official’s contact information to distribute email blasts or other social marketing approved by Aqua.
• Assists the State President in other administrative roles as needed. This includes, but is not limited to: leading our United Way Campaign / volunteer opportunities, sending out holiday cards, plan and execute the company holiday party, and arrange travel reservations and accommodations.
• For charitable contributions they would process for payment, request advertisements as needed, coordinate delivery to appropriate charity
• Assists in creating and distributing the Indiana state employee newsletter with communications team.
• Performs other duties as assigned, responsibilities in the division and office can change and tasks must be completed to operate the business effectively.

QUALIFICATIONS:

• High school diploma or equivalent
• A minimum of 3 years experience in general office responsibilities and procedures.
• Current Notary certification or must obtain certification within 6 months of employment.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer service skills
• Excellent organizational skills and attention to detail
• Proficiency in an array of Microsoft applications-Word‚ PowerPoint and Excel
• Good writing, analytical and problem-solving skills
• Ability to communicate effectively
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, postage machines
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• A team player able to work effectively in a team fostered multi-tasking environment

WORKING CONDITI ONS/PHYSICAL DEMANDS:

• Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.