Job Description

Why Commonheart?

Make a real impact—right where it matters most. Join our growing Home Health and Hospice team and experience a career that’s as rewarding as it is meaningful.

Here, you’re not just another employee—you’re valued, supported, and empowered every day. Our leadership team is hands-on, invested in your growth, and committed to creating a positive, uplifting work environment. You’ll have the opportunity to build genuine one-on-one connections with patients and see the difference you make firsthand.

Our team is expanding, but what truly sets us apart is our culture—people stay because they feel supported, appreciated, and inspired by both their colleagues and the patients they serve.

If you’re ready to be part of something special, where your work truly makes a difference, we want to hear from you.

About the role

An individual employed to assist in the activities of the administrator, staff, volunteers, patients and families of Hospice. This involves the performance of a variety of clerical and volunteer coordination duties as assigned.

Essential Job Functions

• Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
• Responsible for on-call services, as assigned.
• Maintains records associated with Hospice service benefits: medical equipment and supplies, pharmaceuticals, levels of service, and coordinates with the appropriate vendor or billing personnel when needed.
• Assists with the referral/ admission/ discharge process flows as it relates to medical records and hospice care and services.
• Work cooperatively and professionally with Hospice Director, Patient Care Coordinators and hospice staff in identifying and recruiting for Volunteer needs.
• Maintains volunteer records including but not limited to; patient visits, recruitment, onboarding, recognition and retention efforts, volunteer hours, etc.
• Works collaboratively with care teams regarding volunteer assignments.
• Maintain and support office operations including office supplies and forms, admission packets, forms, and computer/ technology support.
• Performs other similar duties, as needed.

Requirements

• Commitment to quality outcomes and services for all individuals.
• Ability to relate well to all individuals.
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions.
• Ability to adapt to change.

Experience & Training

• High School diploma or equivalent required.
• Education in office administration preferred.
• One year of experience in a related field.
• 2-3 years of experience with volunteer services preferred.
• Excellent working knowledge of Microsoft suite of platforms.

Schedule

• Monday - Friday: 8:00 AM to 4:30 PM
• 1.0 FTE (40 hours a week)

Location:

• This position is fully onsite.
• Commonheart Office - N16 W23217 Stone Ridge Drive, Suite 350. Waukesha, WI 53188
  

Pay

• $20.51 to $22.79 an hour, based on experience. Higher pay may be considered depending on qualifications and experience.

Benefits

• PTO (Paid Time Off)
• Health Insurance (full-time employees only)
• Flexible Spending Account (FSA)
• Retirement Benefits (401K) with Employer Matching
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Health Screening Benefit
• Employee Assistance Program (EAP)
• Employee Discount
• Referral Program