Job Description

About Us:

At USAgain (pronounced "Use Again"), our mission is to be a global leader in the secondhand clothing industry, creating value for PEOPLE, PLANET, and PROFIT.

• PEOPLE: We support communities by making sustainable fashion accessible and fostering ethical business practices.
• PLANET: We conserve resources and actively combat climate change by extending the life cycle of clothing.
• PROFIT: We sustain our operations and growth, ensuring long-term impact and innovation in the industry.

Through the collection of used clothes and shoes, our collection points provide a convenient and sustainable solution for communities to extend the life of textiles and promote a culture of reuse. By collaborating with local sustainability programs, we help increase textile reuse, support resource conservation, and contribute to positive environmental change—all while keeping good, reusable clothing in circulation.

Mission Statement:

Our mission aligns with the growing efforts of municipalities and local governments to keep good, reusable textiles in circulation and promote a culture of reuse. As cities adopt circular economy initiatives, our collection points provide a proven, convenient solution for communities to extend the life of clothing and shoes. By collaborating with local sustainability programs, we help increase textile reuse, support resource conservation, and contribute to positive environmental change at the community level—all while reducing the burden on traditional waste management systems.

About the Role:

USAgain is looking for a detail-oriented and organized Administrative Assistant – Government Relations to join our team. This role provides essential administrative, research, and project coordination support to our Government Relations department. If you enjoy working with regulatory processes, research, and documentation in a fast-paced environment, this could be the perfect opportunity for you.

Location: West Chicago, IL

Annual Salary: $50,000

Hybrid with purpose: A full-time hybrid role offering flexible remote work with required, scheduled in-person days for project kickoffs, white-boarding, and team connection, so we stay aligned, learn, and build together.

Primary responsibilities:

• Provide day-to-day administrative support to the Director of Government Relations, including scheduling, correspondence, and department communications
• Research zoning ordinances, municipal codes, land use regulations, and local requirements across multiple jurisdictions
• Assist with the preparation, completion, and submission of permit applications, registrations, and documentation for municipal, county, and state agencies
• Track permit renewals, application progress, deadlines, and follow-up requirements
• Assist in developing and maintaining site maps, location diagrams, and supporting materials for permit applications and zoning submissions
• Coordinate with internal departments and field teams to gather required information for applications and filings
• Maintain accurate and organized department records, permits, and regulatory documentation in company systems
• Prepare presentations, reports, and meeting materials as needed
• Log and maintain government relations and permitting information in CMS and company systems

Our Benefits Include:

• Medical: 80% Company Paid
• Dental & Vision Coverage
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 401(k) Program
• Life & Accidental Death Insurance
• 9 Paid Holidays
• Safety Bucks Program
• Wellness Programs

We offer a comprehensive benefits package to support your health, well-being, and future.

Requirements

Education:

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred

Experience:

• 1–3 years of administrative, office support, permitting, regulatory, municipal, planning, legal, real estate, or project coordination experience preferred
• Experience researching, organizing, or processing documentation in administrative or office environments is preferred
• Experience with permit applications, zoning research, mapping tools, or municipal processes a plus — but not required
• Equivalent experience or demonstrated aptitude will be considered

Skills:

• Strong organizational, research, and documentation skills
• Exceptional attention to detail with the ability to manage multiple priorities
• Ability to research and interpret municipal codes, zoning information, and agency requirements
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to prioritize tasks, meet deadlines, and work independently
• High degree of professionalism, discretion, and confidentiality
• Willingness to learn municipal processes, permit requirements, and internal systems
• Ability to collaborate across departments and work effectively in a team environment