Job Description

ADMINISTRATIVE ASSISTANT: Full-Time

Valley Hope of Oklahoma City has an exciting opportunity for you to join our team as an Administrative Assistant.

Valley Hope restores lives affected by addiction and supports lifelong recovery. At Valley Hope, our mission comes to life through our core values of Character, Compassion, and Commitment. Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time? If so, Valley Hope welcomes you!

With a near 60-year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support.

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

EDUCATION & EXPERIENCE

Required:

• Valid and unrestricted driver’s license.
• Cardiopulmonary Resuscitation (CPR) certification; or the ability to obtain within 30 days of hire.

BENEFITS:

• Medical coverage — Valley Hope pays up to 85% of premiums
• Dental & vision plans at competitive rates
• Up to 22 days of PTO (based on position and tenure)
• 8 paid holidays (including a personal day)
• Paid parental leave
• 401(k) with employer match
• Tuition assistance to grow your career
• Student loan repayment support
• Public Student Loan Forgiveness (PSLF) eligible employer
• HSA & FSA options to manage healthcare costs
• Employee Assistance Program (EAP) for added support
• And more perks designed with you in mind!

JOB SUMMARY:

• Answers multi-line telephone system and responds effectively to incoming callers.
• Assists with the admissions call process as directed responding to prospective patients/families with respect and kindness.
• Assists with the admissions process as directed which may include face-to-face meetings with incoming patients and their families and documentation/computer data entry of patient information.
• Assists with insurance benefit verification process as directed.
• Interacts with patients and visitors as necessary to support a positive clinical environment.
• Performs cash and credit transactions including book or other merchandise sales as well as patient payments for services accurately and effectively.
• Deposits daily cash and credit receipts as directed.
• Assists with processing of weekly accounts payables as directed which may include computer data entry, statement reconciliation and balancing of accounts.
• Prepares letters and documents using approved templates or form letters as requested while following HIPAA and 42 CFR Part 2 guidelines.
• Respond promptly to medical records requests while following HIPAA and 42 CFR part 2 guidelines.
• Maintains confidentiality of all patient data in accordance with HIPAA and 42 CFR Part 2 regulatory requirements.
• Performs computer data entry necessary for accurate patient charges.
• Assists with patient meetings regarding insurance and/or financial information as directed.
• Performs common office related tasks such as filing, faxing, and copying.
• Adheres to Valley Hope’s philosophies, policies, and procedures as well as any other regulating bodies.
• Participates in all assigned staff meetings, staff development, and training as required.
• Interacts and communicates with others (patients, co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.

WORK ENVIRONMENT:

• Office setting within a residential treatment facility.
• Traditional hours; able to work overtime to the extent necessary.
• Sitting for extended periods of time of up to 4 hours.