Job Description

Serves as front-desk attendant for internal and external contacts and provides general office support. Greet customers, answer telephone, provide directions or information , and solve routine issues.

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Communicates routine and general information to staff, customers, and/or public about standard services, processes, and procedures using prescribed or established guidelines.
• Provide administrative support and perform routine office support functions as requested by various Palmetto Goodwill departments.
• Maintain a safe and clean reception area.
• Maintain continuity among work teams by documenting and communicating actions, rules, and regulations.
• Contact the police department when potential theft, violence, or threat of violence is observed.
• Establish and maintain office files and activity logs.
• Receive, process, and ensure confidentiality of sensitive information and materials.
• Maintain inventory of office equipment and supplies.
• Maintain and update mailing lists; organize and implement mass mailings.
• Perform routine data entry.
• Review documents and ensure proper format.
• Prepare, process, update, and compile routine documents, records, and reports.
• Open, sort, and distribute mail.
• Deliver and/or pick up documents, equipment, or supplies.
• Maintains security by following procedures; monitoring vehicle logbook; issuing visitor badges.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Performs various clerical tasks on an as needed basis.
• Other duties as assigned.

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Exceptional verbal and written communication skills, Ability to read and comprehend simple instructions. Ability to identify and resolve s problems in a timely manner; Ability to work well in team problem solving situations; Uses reason even when dealing with emotional topics. Must have a valid driver’s license.

Education and Experience

Minimum of a high school diploma or equivalent and 3+ years of demonstrated experience in an office or front desk environment required. Must possess strong computer skills and the ability to work efficiently in a professional setting.

Physical Demands

While performing the duties of this job, the employee is regularly required to: sit, stand, walk, bend, talk and/or hear, use close, distance and peripheral vision, use depth perception and the ability to adjust focus, use hands or finders to handle or feel objects tools or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is usually performed in an office setting. The noise level in the work environment is usually moderate.