Job Location Dallas Campus - Dallas, TX 75204 Position Type Full Time Hourly
Non Exempt Salary Range $20.00 - $23.00 Hourly
Job Category On Campus The Administrative Assistant for the Global Institute serves as the office assistant for the Director of Free Online Education and the customer service coordinator for DTS Free Online Education. They will help in several areas related to the Free Online Courses including: responding to student questions, updating and maintaining course content online, coordinating with Media Productions and other departments for course creation, and any other administrative tasks related to maintaining the Free Online Courses. They will work with the Director of Free Online Education to design and implement new methods and strategies for best serving the Free Online Course students in their educational pursuits. This position will also help in updating the social media accounts for DTS Free Online Education. Duties/Responsibilities
Standard front office work (email, answering phones, etc.)
Learning details about the Global Institute to answer internal and external questions about programs and offerings
Answering emails using pre-written boilerplates with editing to personal needs
Answer comments and messages from other channels from Free Course students (Facebook, live chat, etc.)
Direct incoming queries to other departments
Maintain/upload content to the Free Course site(s)
Coordinate with other departments to distribute content related to the Free Online Courses (ex – Media Productions for content, Advancement for scheduling)
Work with Director of Free Online Education to brainstorm and execute new educational initiatives within the Free Online Education platform
Qualifications
Patience – these students have real needs and are sometimes difficult to work with
Communicate clearly and regularly with staff/faculty
Communicate clearly, regularly, and patiently with Free Online Course students
Must be detail oriented and able to readily follow-up on tasks
Understand internal communication tools like Outlook and Microsoft Teams
Understand / willing to learn web tools like WordPress and Hubspot
Social Media Experience – regular Facebook posts, responding to commenters in a timely and professional manner, uploading content to YouTube and/or Microsoft Stream
Detail oriented person able to follow and develop complex processes
Organized and capable of finding creative ways optimize tasks
Willingness to learn and grow into additional responsibilities
Honest, authentic, and willingness to wrestle with corporate complexity
Ability to critique educational content and offer constructive, creative ideas to update current content and offer new content
Education and Experience
Bachelor’s degree or equivalent.
At least two years related experience required.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
