
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Qualifications
Full Job Description
Benefits Administrative Assistant
Cross Insurance is a full-service benefits partner offering a broad array of services for clients nationwide, with a primary focus on employee benefits in NH, VT and MA. We currently have an exciting opportunity as a Benefits Administrative Assistant in our Manchester NH office.
As the Benefits Administrative Assistant to our dedicated team you will assist in a number of administrative duties that will vary as workload requires. You will assist with TPA renewals, Compliance Document review and creation, database updates using our Salesforce client management system, RFP generation and requests, open enrollment materials and more. You will also service claim issues, working closely with carriers and the dedicated account manager for resolution.
Knowledge and Skills
· Ability to work independently as well as in a team environment
· Excellent data entry skills with high accuracy and attention to detail
· Ability to perform multiple tasks simultaneously and meet deadlines in a fast-paced environment
· Outstanding problem solving and analytical skills
· Superior organizational skills
· Strong interpersonal, communication, organizational and customer service skills required
· Working knowledge of MS Office, particularly Excel and Powerpoint
· In depth knowledge or understanding of Employee Benefits Plans and their functionality (Medical, Dental, Life, Disability, Cafeteria Plans, HSA, etc.)
· Experience with Salesforce a plus
Required Qualifications
· High School Diploma
· Associates or Bachelor’s degree preferred or 3 years administrative experience
Interested candidates should email resumes. Resumes with typos will not be considered. No phone calls please.

Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you.
- 27th Largest Broker of U. S. Business, Per Business Insurance report ’20
- 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24
- Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution
Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.