Job Description

12‑Month Maternity Leave Contract | Full Time | Flexible Work‑From‑Home

Join a purpose‑driven organisation creating support that helps people live full and happy lives.

About Glady & Co

Glady & Co is a registered NDIS provider supporting people with physical, intellectual, and psychosocial disabilities through support coordination, recovery coaching, support work, and group programs.
We’re a lived‑experience‑led organisation that believes in flexibility, kindness, and person‑centred care, helping participants build independence and meaningful connection.

Our team is passionate, inclusive, and committed to creating a safe, supportive community for both staff and participants.

About the Role

We’re seeking a warm, organised Administrative Assistant – Customer Service to be the welcoming first point of contact for participants, families, and referrers.

This is a 12‑month full‑time maternity leave role with flexible WFH options.

What You’ll Do

• Manage inbound calls, emails & enquiries
• Support participant intake & documentation
• Update customer profiles and service requests in Careflo
• Triage issues, complaints or changes
• Provide service information & indicative pricing

• Assist scheduling updates and general admin

What You’ll Bring

• Excellent communication & customer service skills
• Strong organisation & multitasking ability
• Tech confidence (Microsoft Suite essential)
• Calm, proactive and people‑focused approach

Why You’ll Love Working With Us

• Flexible work‑from‑home options
• Values‑driven, supportive team
• Make a real impact in the disability & mental health community
• Fast‑paced, varied work where no two days are the same

Ready to Apply?

If you’re passionate about helping people and want meaningful work with flexibility, we’d love to hear from you.