Join the dedicated team at the Connie Frank Kidney Transplant Center, where you’ll play a key role in supporting our mission to provide exceptional patient care. Under the general supervision of the Clinic Manager and Administrative Nurse III (AN III), the Patient Services Representative serves as the first point of contact for patients and provides vital administrative and front-desk support.
Key Responsibilities:
Greet and register new patients, and assess insurance pre-certification requirements
Accurately input and update patient demographic and insurance information in the CareConnect system
Prepare billing forms and medical record documentation for patient visits
Handle appointment scheduling and patient check-out, including authorizations for diagnostic studies and follow-up visits
Process all payments (cash and credit card), issue receipts, and complete daily deposits to the finance office
Collaborate with clinical and administrative teams to address issues and ensure smooth clinic operations
Provide after-visit summaries and guide patients on accessing MyChart
Respond to patient inquiries promptly and professionally, both in person and by phone
Support data collection, census tracking, and appointment coordination for all physicians using the Center
Perform additional duties as assigned by the Clinic Manager or AN III
Reporting Structure:
Reports directly to the Clinic Manager and/or AN III as needed.
Salary Range: $30.30-$43.49/hourly
Required:
Desired:
For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.
Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, UCLA Mattel Children's Hospital, UCLA West Valley Medical Center and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region, UCLA Health is among the most comprehensive and advanced healthcare systems in the world.
Our physicians are world leaders in the diagnosis and treatment of complex illnesses, and our hospitals are among the best in the country. Consistently ranked one of the top ten hospitals in the nation and the best medical center in the western United States by U.S. News & World Report, Ronald Reagan UCLA Medical Center is at the cutting edge of biomedical research, and our doctors and scientists are leaders in performing pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment, and bringing the latest discoveries to virtually every field of medicine.
