Job Description

General Purpose

The Administrative Assistant-Concierge is the first impression manager for our memory care community! Balancing both hospitality and business office duties, this position provides administrative and clerical support for the community and the Executive Director.

A successful candidate will have experience in customer service and administrative processes, providing excellent care for our residents, their families, and our guests. A compassion towards those who are experiencing memory deficit is a plus. As a full-time position, this is 40-hours per week, Monday-Friday, with a wage of $21.00-23.00 per hour and full-time benefits with PACS!

Business Office Duties

• Obtain deposits for new move ins.

• Assist with managing resident trust, including printing, and distributing monthly statements.

• May attend stand-up meetings at the request of the Executive Director.

• Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.

• Generates monthly billing statements, including AR/AP reports and duties.

• Undertake collection activity for bad debts.

• Additional business office duties as assigned.

Hospitality-Concierge Duties

• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.

• Answer telephone calls and take messages or forward calls.

• Check visitors in and direct or escort them to specific destinations.

• Inform other employees of visitors’ arrivals and cancellations.

• Maintain visitor sign-in log.

• Handle incoming and outgoing mail

• Schedule appointments and maintain meeting room bookings.

• Maintain and tidy the concierge area.

• Agree not to disclose residents’ protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.

• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.

• Perform other duties as assigned.

Qualification

Education and/or Experience

Must possess, as a minimum, a high school diploma or GED.

Previous administrative or Concierge experience preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and

proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

To perform this job successfully, an individual must have proficiency in Microsoft Suite products, clerical functions and multi-line phone system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk, read or hear. Frequent use of all office-related equipment to include; copier/scanner/fax, telephone, and calculator. No travel required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically low to moderate.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.