Job Description

Purpose of the Job: To provide administrative support for the Officer, Senior Officer and Team Leader to ensure that the branch is run efficiently and effectively.

Key Performance Areas

To follow up on queries from Stakeholders

Telephone calls.
Checking correspondence.
Sending out letters.
Draft undertaking letters where applicable.

Completing payment requisition on offers made

Expenditure authorisation.
Check list.
Obtain relevant signatures in terms DOA.

Drawing and filing of correspondence received

Request file from CAFS.
Print all relevant emails / letters received via post.
Placing of documents on file daily.

Updating claims system

Draw file from CAFS.
Update claim viewing with all relevant information.

Collecting and delivering files to all relevant departments

Request files from Assessor and ensure that it is delivered to relevant department timeously.

Sending of file copies to relevant Stakeholders

Obtain file from CAFS.
Have copies made and send to relevant stake holders.

To receive new claims and conduct duplicate checking

Check and verify all claims data.
Use claims system to conduct duplicate checking and complete checklist.
Use the payment system to check duplicate payments.
Use the Home Affairs database to check mortality.

Qualifications

NQF 4 (Matric or Grade 12) qualification.
Computer literacy.

Experience

Relevant 1 year experience in claims handling environment and administration.

Technical and Behavioral Competencies

Personal Mastery
Emotional Wisdom
Ethics and Governance
Customer orientation and Customer focus

Computer literacy.
Organization, administration & interpersonal skills.
Time & desk Management. Financial Control
Accurate payment of service provider.