Job Description

This position provides administrative operations support to the Convention Services Department. Actively resolves customer inquiries as well as internal department inquiries or questions in a professional manner. Assists with the daily activities of the Convention Services Managers and Directors.

• Answers incoming phone calls. Greets persons calling in person or by phone in a professional manner. Uses tact and discretion in screening calls, scheduling appointments, providing information and referring callers to appropriate departments or employees.
• Preparation and Distribution of correspondence to Groups to include but not limited to: Welcome, Introduction Letter, Resume Work Sheets, Thank You Letters, etc. as requested by managers.
• Completion of request forms to include but not limited to: diamond card request forms, amenity requests, limo orders, key requests and other department orders requested by the Services Team. Ensure follow-up of these department requests 3 days prior to group arrival.
• Generation of Group Resumes at least 14 days prior to group arrival. Ensures the Resumes get distributed at least 2 weeks prior to group arrival. Ensuring prior to manager approval that all information is accounted for and accurate. Resume should be grammatically correct and organized in a professional manner.
• Creates and maintains group files to include turnover, quick reference guide, necessary dividers
  and labels as requested by the specific manager in an organized manner.
• Update the Master BEO files with new/revised BEO’s as they are distributed.
• Orchestrate all Group Pre-Cons to include: calendar invites, managing the attendance list, setting up the precon with appropriate tent cards in the correct places and ensuring the BEO is created and distributed to the proper departments.
• Produce and distribute weekly reports such as: Daily & Weekly Schedule, Change Log, Delphi, Reports and others as requested by the Services Team. Ensuring that all reports are inclusive of all necessary information provided by each manager.
• Taking appropriate lead information and distributing to the appropriate sales team and following up to insure client contact
• Orders and maintains stock of department’s office supplies and collateral as needed using appropriate systems, staying within Department’s budget. Additionally, ensuring bottled water and site visit supplies are readily available at all times.
• Responsible for Office equipment maintenance to include printer ink, toner and paper ordered in a timely manner.
• Responsible for General Office Appearance, files stored appropriately, supply cabinets/closets kept organized in a neat and professional manner.
• Assists clients and internal/external guests as required in a professional manner.
• Assists CSM’s with in-house meeting requests and completion of BEO’s
• Participates in special projects as requested by the Directors of Catering, Conventions & Events and Senior Managers.

• Software Proficiencies to include Microsoft Outlook, Excel, PowerPoint
• Strong Verbal and Written Communication Skills.
• Strong Organizational skills
• Customer Service Oriented
• Ability to manage time in a fast paced working environment
• Experience in catering not required but preferred

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.