Job Description

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 15 years ago.

Job Requisition: ADMIN002039

Employment Type: Full Time

Shift: Days

Hours Per Week: 40 hours

Hiring Range: $18.74/hr. - $25.07/hr.

Location: Inpatient Behavioral Health

Below are the shift differentials based on eligible shifts worked:

• Weekday evening shift - additional 10%
• Weekday night shift - additional 15%
• Weekend day shift - additional 10%
• Weekend evening & night shifts - additional 21%

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Provide administrative support to the Behavioral Health Director, Nurse Manager, Nurse Supervisor, providers, social workers, and multidisciplinary treatment team.
• Compose, prepare, and distribute correspondence, reports, meeting minutes, agendas, and presentations.
• Maintain departmental files, records, policies, and procedures.
• Coordinate meetings, staff interviews, training sessions, and department events.
• Manage departmental calendars and schedules.
• Greet and assist patients, visitors, family members, and community partners in a professional and compassionate manner.
• Facilitate communication between patients, families, and the treatment team as appropriate.
• Maintain visitor logs and unit access documentation in accordance with hospital policies.
• Assist with patient paperwork and admission/discharge documentation.
• Maintain and organize patient-related records in accordance with HIPAA and confidentiality standards.
• Monitor completion of required documentation and route information to appropriate personnel.
• Assist with scanning, filing, and tracking of behavioral health records.
• Support chart audits and documentation reviews for regulatory compliance.
• Assist with OMH, CMS, state regulatory, and accreditation preparedness activities.
• Maintain quality improvement data, audit results, and departmental performance metrics.
• Support incident tracking, meeting documentation, and follow-up activities.
• Compile reports and dashboards as requested by leadership.
• Assist with Joint Commission, CMS, state regulatory, and accreditation preparedness activities.
• Maintain quality improvement data, audit results, and departmental performance metrics.
• Support incident tracking, meeting documentation, and follow-up activities.
• Compile reports and dashboards as requested by leadership.

Minimum Qualifications:

Education, Training, & Experience:

• High school diploma or GED required.
• Associate degree in Business Administration, Healthcare Administration, or related field preferred.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills and must display integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Must be flexible to take initiative and embrace new opportunities to grow both personally and organizationally.
• Problem solving skills.
• Proficient with Microsoft Office products: Outlook, Word, Excel
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to work as part of a team and independently.
• Must be able to read and follow instructions.
• Must be able to speak, read, write and follow instructions in English.