Job Description

Job Purpose:

To deliver a seamless and trusted owner experience for Banyan Living by taking ownership of communication, coordination, follow-ups, and administration, ensuring matters are handled efficiently and professionally while upholding Banyan Group's hospitality standards.

Key Result Areas:

1. Owner Services & Relations Deliver responsive, professional, and consistent support to Banyan Living owners, building trust and positive relationships.
2. Owner Communication & Follow-up Ensure owner enquiries, requests, and commitments are clearly communicated, proactively followed up, and brought to timely resolution.
3. Coordination & Issue Resolution Collaborate effectively with cross-functional teams and stakeholders to ensure smooth coordination and efficient resolution of owner matters.
4. Records & Information Management Maintain accurate, complete, and up-to-date owner records, databases, documentation, and portfolio information.
5. Operational Support & Process Excellence Support efficient daily operations through effective administration, reporting, workflow coordination, and continuous process improvement.
6. Banyan Group Hospitality Standards Consistently uphold Banyan Group's hospitality standards across all owner and stakeholder interactions.

General:

Shared Administrative Duties:

• Coordinate TAF, EAF, PR/PO, and ERC processes in line with company procedures.
• Support associate welfare and engagement initiatives.
• Manage office supplies, stationery, and general office requirements.
• Coordinate purchasing and procurement for office and operational needs.
• Facilitate ICT support and basic troubleshooting as required.
• Manage general correspondence and day-to-day office administration.

Key Qualifications:

Role Expectations

The Administrative Assistant is expected to deliver professional, accurate, and service-oriented support to Banyan Living owners and operations, demonstrating ownership, sound judgement, collaboration, and continuous development while taking on increasing responsibility as required.

Key Qualifications & Requirements

• Strong ownership, accountability, organisation, and attention to detail.
• Confident, approachable, welcoming, and positive personality, with a genuine service mindset.
• Self-motivated, proactive, and solutions-focused, with strong initiative and follow-through.
• Professional and effective communication and relationship-building skills.
• Able to work effectively under pressure, manage competing priorities, and meet tight deadlines.
• Works effectively in a diverse and multicultural environment, respecting different cultures, perspectives, and ways of working.
• Collaborative and adaptable, with the ability to work across functions.
• Committed to continuous learning and staying current with industry trends, technology, and new ways of working.
• Willing and able to learn and apply Banyan Group-approved AI tools to support daily tasks, improve productivity, and enhance service delivery, while strictly adhering to Banyan Group data security, privacy, and information protection requirements.
• Confident in using and learning digital business systems, including owner/property management platforms, booking engines, guest-facing applications, task and project management tools, databases, and reporting systems.
• Able to handle confidential and sensitive information with discretion and in accordance with Banyan Group policies.
• Proficient in Microsoft Office and relevant digital tools.
• Strong written and spoken English; Mandarin is an advantage.
• Consistently upholds Banyan Group hospitality and service standards.