Job Description

FirstEnergy

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company

This position will be out of York, PA or other PA Service Centers

of Responsibilities for the Advanced Administrative Assistant Level:

• Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
• Demonstrates a solid commitment to all aspects of safety.
• Resolves customer issues and requests in a prompt, courteous, and professional manner.
• Demonstrates sound internal and/or external customer service.
• Achieves customer satisfaction in all customer contacts.
• Provides advice, education, and encouragement to others.
• Independently anticipates and meets internal/external customer needs.
• Increases understanding of customer expectations and improves job skills.
• Follows up with customers when appropriate.
• Provides quality service to both internal and external customers.
• Uses effective communication skills with good judgment.

• Supports the department's administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other responsibilities

of Qualifications for the Advanced Administrative Assistant level include:

• Must have high school diploma or GED.
• A minimum of 7-10 years of related work experience preferred.
• Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
• Must have high proficiency in Microsoft Word, Excel and PowerPoint.
• Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
• Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
• Must have excellent verbal and written communication skills.
• Must have ability to work effectively in a team environment.
• Must be able to work independently.
• Must have the ability to work in a fast-paced environment.
• Must have excellent customer service skills (friendly, courteous, helpful).
• Must be able to handle confidential information.
• Must demonstrate strong organizational skills and the ability to prioritize workload.
• Must have the ability to deliver quality, accurate work within established deadlines.
• Must have in-depth understanding of applicable products and/ or services and of customer needs and expectations.

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

https://secure.eei.org/eeitests/onlineproducts/Login.aspx

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

FirstEnergy Human Resources Team