Job Description
BlueCrest is seeking a Senior Administrator – Customer Service and Shared Services to support its operations in Canada and the United States.
The successful candidate will play a key role in administrative coordination, contract management, service support, and customer service. They will work closely with various internal and external stakeholders to ensure operational excellence and maintain strong business relationships.
Responsabilités principales
- Assurer la gestion et le suivi des contrats clients pour le Canada et les États-Unis.
- Coordonner la facturation des fournisseurs tiers
- Effectuer la facturation service et assurer le suivi des dossiers administratifs.
- Préparer, analyser et produire les rapports mensuels.
- Gérer les acquisitions et les achats locaux selon les procédures de l’entreprise.
- Fournir un soutien administratif à l’équipe de service.
- Assurer le suivi des demandes clients et maintenir un haut niveau de satisfaction de la clientèle.
- Communiquer efficacement avec les clients et partenaires en français et en anglais.
- Maintenir à jour les dossiers, bases de données et documents administratifs.
- Collaborer avec les différentes équipes afin d'assurer la fluidité des opérations.
- Participer à l’amélioration continue des processus administratifs et du service à la clientèle.
Profil recherché
Qualifications et expérience
- Expérience significative dans un rôle administratif de niveau intermédiaire ou supérieur.
- Solide expérience en gestion et suivi de contrats.
- Expérience en facturation et en administration.
- Expérience dans la préparation et la présentation de rapports de gestion.
- Connaissance des processus d’approvisionnement et des acquisitions locales.
- Excellentes compétences organisationnelles et souci du détail.
- Capacité à gérer plusieurs priorités simultanément dans un environnement dynamique.
Compétences requises
- Bilinguisme essentiel (français et anglais), tant à l’oral qu’à l’écrit.
- Excellentes habiletés de communication et de service à la clientèle.
- Maîtrise avancée de Microsoft Excel.
- Très bonne connaissance de Microsoft PowerPoint et de la suite Microsoft Office.
- Connaissance de Microsoft Dynamics 365 (D365) considérée comme un atout important.
- Capacité à travailler de façon autonome dans un environnement de télétravail.
Ce que BlueCrest offre
- Salaire concurrentiel entre 35 $/h et 38 $/h selon l’expérience.
- Télétravail à 100 %.
- Horaire stable de jour, du lundi au vendredi.
- Trois (3) semaines de vacances annuelles.
- Régime d’assurance médicale et dentaire complet.
- Couverture individuelle ou familiale payée à 100 % par l’entreprise.
- Environnement de travail collaboratif et axé sur l’excellence du service.
- Possibilités de développement professionnel au sein d’une organisation internationale.
Si vous êtes une personne organisée, orientée vers le service à la clientèle et possédant une solide expérience administrative, nous vous invitons à soumettre votre candidature afin de joindre l’équipe BlueCrest.
Key Responsibilities
- Manage and oversee customer contracts for both Canada and the United States.
- Coordinate billing for third party vendors
- Process service billing and maintain administrative records.
- Prepare, analyze, and generate monthly reports.
- Manage local procurement and purchasing activities in accordance with company procedures.
- Provide administrative support to the service team.
- Follow up on customer requests and maintain a high level of customer satisfaction.
- Communicate effectively with customers and partners in both French and English.
- Maintain accurate and up-to-date records, databases, and administrative documentation.
- Collaborate with various teams to ensure smooth business operations.
- Participate in the continuous improvement of administrative processes and customer service practices.
Qualifications and Experience
- Significant experience in an intermediate- or senior-level administrative role.
- Strong experience in contract management and administration.
- Experience with billing and general administrative functions.
- Experience preparing and presenting management reports.
- Knowledge of procurement processes and local purchasing activities.
- Excellent organizational skills and strong attention to detail.
- Ability to manage multiple priorities simultaneously in a fast-paced environment.
Required Skills
- Bilingualism required (French and English), both written and spoken.
- Excellent communication and customer service skills.
- Advanced proficiency in Microsoft Excel.
- Strong knowledge of Microsoft PowerPoint and the Microsoft Office Suite.
- Experience with Microsoft Dynamics 365 (D365) is considered a significant asset.
- Ability to work independently in a remote work environment.
What BlueCrest Offers
- Competitive salary ranging from $35 to $38 per hour, based on experience.
- 100% remote work environment.
- Stable daytime schedule, Monday through Friday.
- Three (3) weeks of annual vacation.
- Comprehensive medical and dental benefits plan.
- Individual or family coverage fully paid by the company.
- Collaborative work environment focused on service excellence.
- Professional development opportunities within an international organization.
If you are an organized, customer-focused professional with strong administrative experience, we encourage you to apply and join the BlueCrest team.
Qualifications
Required Skills
- Bilingualism required (French and English), both written and spoken.
- Excellent communication and customer service skills.
- Advanced proficiency in Microsoft Excel.
- Strong knowledge of Microsoft PowerPoint and the Microsoft Office Suite.
- Experience with Microsoft Dynamics 365 (D365) is considered a significant asset.
- Ability to work independently in a remote work environment.
BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.
Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients' operations to meet the demands of the future takes a great team and hard work.
We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.
Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.
It is the essence of how we interact and work. It's how things get done at BlueCrest.
EEO Statement
BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law
Compensation
$35.00 - $38.00 / hour
Benefits
As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
