Job Description

The Administrative Assistant provides administrative support to the ACT Team(s) as assigned. This may include filing, scheduling, tracking deadlines, and interfacing with members and providers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assists the Program Director, Team Leaders, Office Manager and/or designated supervisor with the day‐to‐day administrative operations of the team.
• Attends team meetings.
• Provides clerical support to the program staff as directed, such as making updates in Smart Care, answering phone calls, filing, creating member budgets, and tracking deadlines
• Creates systems in conjunction with the Team Leader to manage team logistics and important to dos
• Provides accurate and timely information to supervisors on all topics and issues related to the operations of the team.
• Schedules member appointments as needed and interfaces with the pharmacy
• Completes assigned paperwork and reporting in a timely manner
• Completes tasks related to the care coordination needs of the members in support of the team.
• Maintains respect and a trauma informed perspective in all interactions with members and communications about members with other providers.
• Other duties as assigned.
• Schedule: 24 hours per week, flexible to schedule within Monday - Friday 8:30am-5:00pm timeframe

MARGINAL DUTIES & RESPONSIBILITIES

• May be required to maintain confidential files including electronic records according to agency policy. All Thresholds records are to be maintained in such a fashion as to prevent unauthorized access as well as to reasonably protect them from fire, water damage or other hazards. Electronic records will be backed-up in accord with agency guidelines.
• May be required to coordinate and negotiate inter-departmental activities or requests such as grant proposal preparation, internal and external audits, conference room scheduling, etc.
• May be required to provide back-up to the receptionist.
• May be required to sort, coordinate and distribute in-coming inter-departmental mail, faxes, and external mail (e.g., FedEx, US mail, UPS, etc.)

EDUCATION

• High School diploma or GED is required.
• Associates Degree is preferred.

EXPERIENCE

• Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Ability to type 35-45 words per minute.
• Ability to use a computer including familiarity with the Internet and email.
• Familiarity with Excel spreadsheets.
• Strong customer service skills.

WHAT SET THRESHOLDS APART

• Competitive pay - Salary Range: $21.00 - $25.00 per hour
  • Based on education and experience
• Paid time off available
• 403(b) retirement plan with 3% employer match 
• Robust employee assistance program (EAP)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.