Prestera Health Services

Administrative Assistant (74690)

Prestera Health Services  •  $12.65 - $15.63/hr  •  Charleston, WV (Onsite)  •  4 months ago
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Job Description

Job Location: Morris Street - Charleston, WV 25301
Salary Range: $15.63 Hourly

Summary of Job Function: Provides oversite of administrative support services including but not limited to filing, scanning, scheduling of appointments, performing check in and check out procedures with consumers, and communicating with co-workers and consumers via email, instant messaging, and phone. Verifies all consumer information.

Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions:
- Responds to all forms of communication (IM, telephone, email) by either directly handling the issue or handing the person off to the staff that can address their situation within a timely fashion.
- Utilizes the Electronic Health Record (EHR) to enter schedules, co-payments, consumer demographics, payer information, etc.
- Takes initiative to assure that consumers are seen as they present for services.
- Demonstrates excellent customer service skills with both internal and external customers.
- Verifies consumer information at each visit to assure accurate data is in the EHR.
- Completes verification of benefits for consumers with various payers.
- Utilizes credentialing panel information to schedule consumers with the approved provider.
- Follows front desk procedures at designated site regarding the deposits.
- Obtains signatures on all paperwork as indicated.
- Assures charity care applications and consents for treatment are updated annually.
- Supports telehealth initiatives by setting up equipment, coordinating with staff providing the services, and explaining process to consumer as needed.
- Takes directives from site directors regarding customer service and day to day job functions.
- Processes and distributes daily report information regarding insurance claims as directed.
- Provides coverage at other clinic sites as needed.
- Attends all mandatory trainings and staff meetings.
- Coordinates with site director when issues arise with law enforcement, medical emergencies, or subpoenas.
- Orders supplies as directed.
- All other duties as assigned.
Job Specifications:
1. Education, Certification/License, and/or Experience
- High School Diploma/GED required.
- Valid drivers license required.
Knowledge, Skills, and Abilities required: Must have knowledge of office procedures and experience in an administrative position is preferred. Possesses experience in Microsoft Word and Excel and possesses the ability to learn and use additional computer programs. Must have the ability to coordinate multiple tasks and produce accurate work despite frequent interruptions. Excellent oral and written communication skills are required.
Physical & Mental Requirements: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical and Mental Requirements:
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The job duties outlined herein are general statements that describe the basic job requirements and cannot state in words every aspect of job content. Prestera Center reserves the right to modify, delete, or reclassify these duties at its sole discretion at any time.
Prestera Health Services

About Prestera Health Services

Prestera Health Services is the largest behavioral health services provider in West Virginia, serving the counties of Boone, Cabell, Clay, Kanawha, Lincoln, Mason, Putnam and Wayne. In addition to more urban locations, Prestera provides services to those in rural areas where individuals may otherwise be unable to access much needed behavioral health services.

Prestera Health Services provides a broad range of services from general outpatient services to children, adults, and families, to specialized services for more intensive care. Additionally, Prestera Health Services offers a variety of addictions services including recovery coaching, outpatient, detoxification, public inebriate services, both long and short term residential housing and permanent recovery housing. This continuum of care allows our experienced staff to offer the very best treatment within a fully integrated system developed to meet the individual needs of each client.

With over 50 locations, Prestera is accessible when and where you need us.

Industry
Healthcare & Social Services
Company Size
201-500 employees
Headquarters
Huntington, WV
Year Founded
1967
Website
prestera.org
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