Job Description

Join our Team! Leland Management is seeking an Administrative Assistant for our St. Cloud divisional office. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 17 consecutive years, including winning first place in our category for 2021! The position is full-time with competitive pay and excellent benefits.

Key Responsibilities:

• Greet and assist visitors with professionalism and courtesy, providing information or directing them to the appropriate personnel.
• Answer incoming calls and respond to inquiries from residents, vendors, and board members in a courteous and professional manner.
• Perform general office tasks, including filing, data entry, document preparation, and handling copies and scans.
• Maintain an up-to-date office list of associations.
• Assist with notary services for the office and community requests (if applicable).
• Coordinate St. Cloud staff meetings, including logistics, agenda preparation, meal arrangements, and taking minutes.
• Manage office calendars, schedules, and reminders for upcoming tasks and deadlines, including room reservations and tracking usage.
• Maintain and order office, maintenance, and cleaning supplies as needed.
• Perform other administrative tasks as assigned by the management team.
• Perform light housekeeping duties, such as collecting trash from the kitchen and disposing of it in the dumpster, as well as maintaining overall office cleanliness.
• Undertake additional duties as assigned by management.

Additional Duties to Assist Community Association Managers (CAMs):

These tasks are intended to support the CAMs by alleviating daily administrative burdens, ensuring efficient office operations, particularly in areas where a CAM license is not required.

• Prepare, format, and mail violation letters to residents/owners as directed by the CAMs.
• Copy and scan documents for the CAMs as needed.
• Respond to violation-related calls and emails, providing clear and helpful information as instructed by the CAMs.
• Update Caliber records, including violations and maintenance requests, as assigned by the CAMs, to accurately document interactions with homeowners, residents, and vendors.
• Keep track of CAMs' Board/AGM meeting dates to ensure that meeting minutes are uploaded into the system by the CAMs in a timely manner for file auditing purposes.
• Assist with records request appointments at the office as needed.
• Handle sensitive information with confidentiality and discretion.

Work Environment:

This role is based in an office environment with regular interactions with residents and visitors. Occasional meetings outside the office may be required.

Requirements

Requirements:

• Proficiency in MS Office applications, including Word and Excel.
• Excellent command of the English language.
• High school diploma or equivalent.