The Program Specialist at the Front Desk (bilingual English/Spanish-speaking) contributes to AHF/Thursday’s Child by welcoming clients as they enter the lobby, answering the general phone line, transferring incoming calls to different service lines, tracking requests for services, and assisting to fulfill the client requests for assistance.
The Front Desk Program Specialist enhances the reputation of AHF/Thursday’s Child by being the first point of engagement for clients visiting the office, to ensure their need for services are addressed timely and within a friendly environment. You will be a passionate advocate for our top initiatives.
To be successful as the Front Desk Program Specialist, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF/Thursday’s Child, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.
AHF/Thursday’s Child has a collaborative organizational structure where staff are accountable to multiple leaders.
The Front Desk Program Specialist will work as a part of a close-knit team to welcome all those who come to our doors and connect them with appropriate program staff or other resources. All team members work collaboratively across programs as needed. The Front Desk Program Specialist will be responsible to record all incoming requests for direct services on a tracking sheet, and to assist to fulfill some of these client requests. This requires completing program paperwork and providing the assistance (distribution of vouchers for food, clothing, transportation, or supply packages) to clients. The Front Desk Program Specialist will assist the team with other initiatives and special projects, such as the annual Holiday Magic Program, Pride events, and World AIDS Day events. This position requires bilingual English/Spanish-speaking fluency to assist with verbal and written translations.
#INDHS
Qualifications
18-19
AIDS Healthcare Foundation (AHF) is the largest global AIDS organization in the world. To learn more about AHF, please visit our website, www.aidshealth.org, find us on Facebook, www.facebook.com/aidshealth, and follow us on Twitter, @aidshealthcare.
AHF’s mission of providing cutting-edge medicine and advocacy regardless of ability to pay is supported through its various business lines. AHF Pharmacies, Out of the Closet thrift stores, healthcare contracts, and other strategic partnerships generate funding that help AHF provide life-saving services to the thousands of people it cares for.
The hallmark of AHF’s success is generating and defining new, innovative ways to provide HIV/AIDS treatment, prevention, and advocacy. AHF has embarked on a mass testing initiative to identify and treat the 25 million people worldwide who don’t know they are infected. It will take 1 billion tests annually to achieve this goal. AHF is advocating for mass testing models in hopes of eliminating older, more time-consuming methods.
Since 1987, AHF has cared for thousands of people living with HIV/AIDS worldwide. As AHF creates and implements its unparalleled programs in new communities in the U.S. and abroad, they expand delivery of healthcare and influence over policy with the sole aim of saving more lives.
