Job Description

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.

Friendship is looking for a Full Time Administrative Assistant to join our Friendship Richfield Health Center team, located in Salem, VA.The Administrative Assistant is responsible for providing administrative support to the Director of Therapy Services and therapy staff. The Administrative Assistant will serve as a liaison between rehab staff, other departments and residents.
Roles & Responsibilities:
• Answering phone calls, providing exceptional customer service to patients and families
• Complete insurance verifications and authorizations
• Coordination of coding of invoices for departmental expenses
• Work within therapy software systems to ensure accurate patient billing
• Support therapists in efforts to remain productive and efficient within the flow of daily patient care
• Data entry for diagnosis coding for monthly billing cycle
• Data entry for MDS assessment completion
• Coordination with various entities both in and outside the company to facilitate therapy needs (i.e DME ordering, therapy student scheduling, and coordination of home assessments, etc)
• Work cohesively with director of therapy to ensure all duties are covered during short periods of absence
• Other duties as assigned by the director of therapy to ensure proper function of the department and work flow
Qualifications:
• High School Diploma or GED required
• Proficient in Microsoft Office
• Health care admin experience preferred, but not required
• Must possess excellent customer service, time management and internal drive toward facility goals and targets
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Benefits for Full Time Positions:
• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Company Paid Life Insurance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.