Job Description

Job Location: The West Center - Fort Worth, TX 76102
Position Type: Full TimeEducation
Level: High School
Travel Percentage: Negligible
Job Shift: Day
Job Category: Admin - ClericalDaily contact with Chief Executive Officer, VP of Development/Fund Raising, and VP of Education as well as employees, residents and the general public by telephone, email, and in person.
Ability to develop and maintain effective working relationships with administrative/management staff and contract staff.
Must maintain professional attitude during conflicts.
Ability to respond to routine and complex problems from management and staff, as well as residents’ families with complaints and questions, physicians and general public.
Must analyze and make decisions for appropriate handling, and must know when to refer more complex questions to the appropriate resource.
Work with and maintain company databases including the donor database.
Write and edit blogs or social media posts to highlight organization programs, educational initiatives, and community stories.
Complete monthly reconciliation and assist with audit recons to ensure accurate reporting of contributions alongside the CFO.
Coordinate mailings and events for Development and Education.
Edit video content using Descript software.
Assist with special projects.
Maintain confidentiality of all resident, family, employee, and business information. 

QualificationsKNOWLEDGE, SKILLS AND ABILITIES
Certification, Registration, or Licensure: None
Minimum Education: Associates Degree required. Bachelor's Degree preferred.
Minimum

Experience:  At least two years of administrative support staff experience and experience with donation tracking software, such as Blackbaud, Neon One, Bloomerang or other database.
Other knowledge, skills or abilities not listed above:
- Must be able to pass pre-employment criminal background check, drug screen and lift 50 pounds.
- Ability to speak knowledgeably about Alzheimer’s disease and the West Center services.
- Strong public relations skills.
- Must present a professional image to management, staff, residents, Board of Directors, physicians and the general public.
- Must perform duties with frequent interruptions and unexpected deadlines.
- Must have a good working knowledge of Microsoft Office Programs.
- Must have a good working knowledge of standard office equipment. Computer, printer, copier, etc.
- Must be able to read, write, speak and understand the English language.
- Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public.
- Must be able to work harmoniously with other personnel.