Job Description

About Us

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm providing federal agencies with expert Equal Employment Opportunity (EEO), diversity, and workforce support services.

Administrative Assistant

Location: Washington, DC (Onsite)
Employment Type: Full-Time (contract ends 12/31/26)

Organization: Federal Agency

We are seeking a highly organized and detail-oriented Administrative Assistant to support a fast-paced federal agency office in Washington, DC. This role requires exceptional attention to detail, strong critical thinking skills, and a customer-focused mindset. The successful candidate will serve as a key member of the support team, managing high-volume communications and ensuring timely, accurate responses to internal and external stakeholders.

This position is fully onsite and requires the ability to thrive in a dynamic environment with competing priorities and significant daily email traffic.

Key Responsibilities

• Monitor and manage three high-volume email inboxes, processing and routing thousands of emails daily.
• Review incoming correspondence for accuracy, completeness, and appropriate action.
• Prioritize, categorize, and distribute email communications to the appropriate personnel and departments.
• Provide exceptional customer service to internal and external stakeholders.
• Conduct research and gather information to support inquiries and requests.
• Track requests, deadlines, and action items to ensure timely resolution.
• Prepare, update, and maintain reports, spreadsheets, and administrative records.
• Utilize Microsoft Excel to organize, analyze, and manage data.
• Support office operations by maintaining documentation, filing systems, and administrative procedures.
• Exercise sound judgment and critical thinking when handling sensitive or complex issues.
• Identify process improvements to increase efficiency and effectiveness.

Required Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Experience in an administrative or office support or related role.
• Demonstrated ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail with a focus on accuracy and quality.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Outlook, Word, and other Microsoft Office applications.
• Strong organizational and time-management skills.
• Proven ability to think critically, solve problems, and make sound decisions.
• Exceptional customer service and interpersonal skills.
• Ability to work independently while contributing effectively as part of a team.

Preferred Qualifications

• Experience supporting a federal agency, government office, or regulated environment.
• Experience managing shared inboxes or high-volume correspondence.
• Familiarity with records management and administrative tracking systems.

Key Competencies

• Attention to Detail
• Critical Thinking
• Customer Service Excellence
• Professional Communication
• Organization and Time Management
• Accountability
• Adaptability
• Problem Solving
• Data Management and Excel Proficiency

Why Join Us?

This position offers the opportunity to support a mission-driven federal agency while playing a critical role in ensuring responsive and efficient communication operations. The ideal candidate is dependable, detail-oriented, and energized by working in a fast-paced environment where accuracy and customer service are essential.