Job Description

Hours: 8am-4:30pm Monday-Friday

Location: Riley Pediatric Neurology - 11590 N Meridian St Suite 300, Carmel

Provides administrative, operational & technical support to teams. Responsibilities include scheduling patient appointments, coordinating diagnostic testing, preparing & mailing patient correspondence, supporting provider schedules, assisting with process improvements and serving as a resource for staff. Acts as a liaison between clinical, administrative, and call center teams to ensure efficient operations and excellent patient service. Requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities:

• Scheduling & Coordination
  • Manage provider schedules and scheduling templates.
  • Schedule appointments, meetings, EEGs, MRIs, and other patient-related services.
  • Coordinate calendars and ensure efficient use of provider and staff time.
• Administrative Support
  • Support the manager and department staff with day-to-day administrative needs.
  • Schedule meetings, prepare agendas, and document meeting minutes.
  • Create recognition materials such as birthday and work anniversary signs and communications.
• Office Operations & Organization
  • Monitor and maintain office supplies and submit orders as needed.
  • Ensure work areas are organized and resources are readily available.
  • Assist with maintaining departmental records and documentation.
• Documentation & Communication
  • Manage correspondence, faxes, reports, and departmental communications.
  • Update records accurately and maintain organized files.
  • Communicate professionally with staff, providers, patients, and external contacts.
• Problem Solving & Team Support
  • Identify and resolve routine administrative and scheduling issues.
  • Prioritize competing responsibilities while meeting deadlines.
  • Provide exceptional customer service and collaborate effectively with team members.

Preferred Skills & Qualifications

• Strong organizational and time-management skills.
• Detail-oriented with excellent reading comprehension and accuracy.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Resourceful problem-solver with sound judgment.
• Ability to work independently and collaboratively within a team environment.
• Outstanding customer service and interpersonal communication skills.
• Strong computer skills and proficiency with Microsoft Office applications and electronic systems.
• Professional, dependable, and adaptable in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Requirements:

High School Diploma/GED required.
0–3+ years of administrative, registration, scheduling, healthcare support, or related experience preferred.
Strong attention to detail, organizational, and problem-solving skills.
Excellent communication and customer service skills.
Proficiency in Microsoft Office required.
Experience with electronic health records, patient scheduling & Outlook preferred.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.