Administrative Assistant (Full-Time)
Location: Scranton, PA
Schedule: Monday – Friday (Day Shift)
Compensation: $24.00 – $26.00 / hour (Depending on Experience)
Benefits: Full Benefits Package (Medical, Dental, Vision, 401k, Paid Time Off)
Are you a master of organization with a top-tier phone presence?
SERVPRO of Scranton is looking for a bright, energetic, and tech-savvy Administrative Assistant to join our team! As a trusted leader in the restoration industry, we help our neighbors rebuild their lives after fire, water, and storm damage. We need a professional who can be the calm, reassuring voice on the other end of the line for our customers, while keeping our office operations running like a finely tuned machine.
If you love a fast-paced environment where your work truly matters—and you want a stable, high-paying M-F career right here in the Electric City—we want to hear from you!
Key Responsibilities: What You’ll Do
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The Voice of SERVPRO: Answer incoming customer calls with empathy, professionalism, and confidence. You’ll log loss information, dispatch crews, and provide stellar customer service.
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Digital Command Center: Manage our job-tracking software, handle data entry, generate reports, and maintain accurate digital customer files. (The entire position revolves around computer use!)
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Office Operations: Support the management team by coordinating schedules, handling billing/invoicing paperwork, and keeping office supplies stocked.
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Communication Hub: Act as the vital link between our customers, insurance adjusters, and on-site production crews.
Qualifications: Who You Are
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Experienced Pro: At least 2+ years of previous Administrative Assistant or Office Coordinator experience.
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Phone Superstar: A strong history of handling high-volume inbound/outbound calls. You possess a warm, confident, and professional phone presence.
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Tech-Fluent: Advanced computer skills are a must. You are highly comfortable learning proprietary software, navigating cloud-based systems, and mastering the Microsoft Office Suite.
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Detail-Oriented & Empathetic: You can catch the small mistakes while showing genuine care for customers who may be experiencing a stressful property emergency.
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Local & Reliable: Living in or near the Scranton area with reliable transportation for a Monday-Friday schedule.
Why You’ll Love Working Here
"Like it never even happened." That’s our motto for our customers, but for our employees, we believe in building a workplace where you feel valued, supported, and rewarded.
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Top-Tier Pay: A highly competitive starting wage of $24.00 – $26.00/hr
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Great Work-Life Balance: Enjoy your weekends! Standard Monday through Friday day shift.
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Comprehensive Benefits: Health, dental, and vision insurance, plus paid time off (PTO) and retirement options.
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Community Impact: Work for a locally owned franchise backed by a massive national brand. You are directly helping the Scranton community recover from disasters.
Ready to join the green team?
Click Apply Now to submit your resume and a brief cover letter explaining why your phone presence and admin background make you the perfect fit for SERVPRO of Scranton!
SERVPRO® is an Equal Opportunity Employer.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
