Job Description

Americold – Helping our customers Feed the World

Here at Americold Spalding we are now recruiting for an Administrative Assistant.

As the primary contact for visitors, HGV drivers, and customers arriving on site, you will ensure effective communication between external stakeholders and the business. You will be responsible for processing customer requirements in line with expectations, while consistently delivering high-quality service.

In this role, you will build trusted relationships with both internal and external customers through clear and professional communication. You will develop a strong understanding of system processes related to receipt and shipment control, and ensure that any significant updates are shared with supervisors and management.

You will act as the main point of contact for drivers delivering or collecting stock, coordinating their needs efficiently. Responding promptly to customer demands, you will ensure all communications are clear and that requirements are accurately understood and actioned. You will maintain customer data in relevant systems with precision and timeliness, and communicate these requirements to other departments to support smooth operations.

In representing the company’s interests, you will ensure all applicable charges are correctly captured. You will also manage and update records of customer or internal non-conformances, ensuring they reflect the most current information. Supporting team development, you will assist in training colleagues during changes in duties or ahead of leave periods and holidays. You will also carry out any additional tasks reasonably requested by management.

Additionally, you will control access to the site via the Gatehouse, monitor and record entries and exits, and escalate status alarms to the appropriate response teams. You will coordinate out-of-hours engineer and contractor callouts, act as the emergency services contact point, and operate CCTV systems in compliance with GDPR standards. During night shifts, you will conduct site inspections to ensure safety and security protocols are upheld.

Working Hours

4 on 4 off pattern, 6pm – 6am.

Rate of Pay

£13.37 per hour, Overtime rate £20.05, Shift Allowance £51.66

Essential Criteria

• Ability to communicate effectively with customers and colleagues.

• Team player, with the ability to work on own initiative

• Proactive approach towards tasks

• Self-motivated

• Ability to demonstrate flexibility when required.

• Act professionally at all times.

• Ability to work efficiently.

• Ability to operate in a fast moving organisation.

• Ability to adapt in a challenging and changing environment