The Administrative Assistant supports NOV Digital Completions Solutions (DCS) by providing administrative, sales, and customer service support to ensure accurate order processing, regulatory compliance, and a high level of customer satisfaction. This role assists with compliance screening, order entry and revisions, customer setup and maintenance, and CRM dashboard support.
Working closely with Sales and internal teams, the Administrative Assistant helps maintain accurate records, process license agreements, assist with accounts receivable activities, and provide backup coverage as needed. Strong organizational skills, attention to detail, effective communication, and flexibility to support on-call rotations and switchboard coverage are essential to supporting NOV DCS’s commitment to operational excellence and customer-focused solutions.
PRIMARY DUTIES & RESPONSIBILITIES
• Assist with visual compliance screening on quotes and orders, including screening for sanctioned country and end user data.
• Evaluate, process, and maintain customer key request and the database.
• Assist with quotations as needed.
• Assist with input of new clients; including tax information and updating existing clients.
• Participate with on-call rotation schedule for daily, weekend, and holiday customer requirements.
• Monitor, maintain, and troubleshoot CRM dashboards to ensure proper functionality, data integrity, and alignment with business needs.
• Maintain accurate records with excellent organizational skills.
• Switchboard phone relief weekly or as required during absences and vacations.
• Promote effective communication with internal and external organizations and customers.
• Process and track license agreements monthly.
• Perform other duties as assigned.
EDUCATION & EXPERIENCE QUALIFICATIONS
• High School Diploma or GED equivalent.
• Minimum of two years’ previous related work experience.
• Understanding of ERP system operations and function is preferred.
• Strong computer skills with a firm understanding of both computer hardware and software (including MS Office Excel, Word, MS Project, and Adobe).
• Excellent communication skills, including problem resolution and motivational skills.
• Ability to work with a diverse group of employees and departments.
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
