Job Description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

End-to-end car buying service with no hassles - with dealer network relationships across Australia, Just Honk specialises in selling end-of-lease vehicles while providing finance and warranty products under the one roof.

Here’s how you will make a difference in this role…

We have an opportunity for an Administration Officer within the Just Honk Used Cars business. In this role you will be responsible to provide all admin assistance to the Just Honk Used Car business including support to the Sales Consultants, Sales Manager and General Manager within the branch. Responsibilities for this position are designed to ensure the branch’s processing of sales is accurate and timely including all sales paperwork, reconciliation of statements, receipt of payments and data entry etc. Included in the position is the general maintenance of the yard, stock, transportation to and from 3rd party suppliers.

The position requires a passion for customer service and eagerness to go that extra mile for our retail customers.

At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include:

• Assisting the team with the administration requirement linked to each sale.

• Assist with reception or general office duties as required including the accuracy and timeliness when completing the banking (receipting and bank statement reconciliation)

• Transfer all vehicle permits and number plates with RTA including compliance with regulatory requirements and internal business rules.

• Manage the Credit Card reconciliation process – ensuring all statements match the payments made to RTA.

• General administrative tasks such as processing incoming and ongoing mail, invoices and keeping internal records up to date and assist with other Ad Hoc processing duties as required.

• Assist customer from first enquiry to delivery of vehicle via phone, email and face to face sales. Demonstrating exceptional customer service in all interactions and following the “Road to a Sale” sales journey.

• Ensuring the customer is fully educated and understands the nature and provisions of the sale of the vehicle

• Work with team and General Manager to facilitate face to face appointments as required

• Work with internal and external colleagues and third parties to deliver an exceptional service experience for our customers

• Develop sound working relationships with clients and colleagues, anticipating customer needs and improving services to meet those needs.

• Contribute to team meetings

To be considered for this role you will have:

• A high level of integrity and professionalism in dealing with sensitive, highly confidential information.

• The ability to prioritise and work to tight deadlines being flexible and adaptable to work autonomously and unsupervised in achieving outcomes.

• Strong written and verbal communication skills with a confident, proactive engagement and interpersonal style

• Sound planning, organising and time management with the ability to complete tasks with a high degree of accuracy and attention to detail.

• Proactive and client-focused service attitude.

Knowledge & Experience

• Previous administration experience is essential

• Proficient computer skills in MS word, Excel, PowerPoint and Outlook email

• Understanding of the corporate operational environment, and a sense of business acumen

• Vehicle dealership experienced preferred

Qualifications

• VCE or equivalent at a minimum.

• Must have a full driver’s licence (including the ability to drive a manual vehicle)

What we can offer you:

· Strong culture and the support of a values-based recognition program

· Novated leasing benefits and discounts

· 12 weeks paid parental leave

· Comprehensive learning and development opportunities to support your career growth

· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

· Exempt Employee Share Plan

· Volunteer leave & Career break

· MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

· We value the skills and attributes veterans can bring to our organisation.

· We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au