Job Description

• Contract Length: Approximately 6 months beginning mid-July
• Schedule: 40 hours/week
• Core Hours: Monday – Friday, 8:30 AM – 5:30 PM
• Location: On-site office environment in Washington DC

• US Citizen
• Associate degree or equivalent professional experience
• Prior customer service experience
• Proficiency in Microsoft Office Suite
• Strong organizational, communication, and multitasking skills
• Ability to work effectively in a fast-paced professional environment

• Maintains the weekly and monthly calendar for House intranet sliders, campus-wide digital monitor advertisements, and other campus materials.
• Develops and maintains a tracking system for email marketing analytics with the aim to improve staff engagement and identify opportunities to reevaluate marketing strategies.
• Provide customer service to CAO departments and staff reaching out through the general CAO communications email inbox.
• Analyzes incoming requests to either satisfy the request within the CAO Communications and Marketing team or determine the proper routing for the request with the aim of providing a resolution at the first point of contact.
• Maintains emergency materials and constantly updates contact information for all CAO Communications staff.
• Organizes and maintains office supplies, equipment inventory, and equipment maintenance request within the Communications office.
• Maintains general working knowledge and understanding of CAO Communications services, practices, and procedures.
• Provides general support with/on a wide variety of administrative and customer focus tasks, as well as other miscellaneous assignments and planning initiatives.
• Performs other duties and special projects as assigned.