CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.
We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca
About this opportunity
FOCUS Assessments looking for a candidate who is a quick learner and highly organized, with excellent computer skills, to work as an Administrative Assistant supporting our Intake and Scheduling teams at our Waterloo clinic.
This is a full-time position reporting to the Manager of Operations.
Take an inside look at what you’ll do each day
Data Entry of Referral into Referral Management Software
Provide appointment details (Appointment Letters and Notices) to referral source within Service Level Agreement expectations
Receive/retrieve medical information from Referral Source and prepare Medical Briefs to be sent to assessors in a timely manner;
Identify any conflict of interest within the medical file by reviewing the material provided and action accordingly;
Accurately apply appropriate naming convention and save all documents within standard process;
Transmit or forward documentation packages to assessors through their desired channel of secure communication;
Provide necessary documentation and coordinate communication with assessors for any arbitration or expert witness testimony requirements.
Assist with answering incoming calls
Support for same day of issues, cancellations and no shows including direct reschedules
Assist with Appointment Reminder Calls
Other administrative support, as required
What you need to be successful
Computer Proficiency – MS Office 365, MS Excel and MS Word, and Adobe Acrobat/Reader
Excellent telephone manner, ability to communicate in English by phone and email
Strong organizational and prioritizing skills and effective time management skills required
Ability to learn quickly in a fast-paced environment with minimal supervision
Accuracy and attention to detail in tasks
Knowledge of the rehabilitation and independent medical sector an asset, but not required
What CBI Health offers you
Continuous learning and skills development, including management opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
Flexible hours, which allow work-life balance and focus on quality of life
Inclusion Matters
We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.
CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients.
With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the heart of what we do. We are passionate about making a positive difference, and are committed to learning, improving and growing together as a team. Every day, we make a meaningful difference in people's lives by supporting them in achieving their goals. Together, we shape healthcare for the better.
