Job Description

Key Responsibilities

• Greet customers, manage incoming calls and emails; resolve issues and escalate as needed.
• Coordinate schedules, customer visits, and events.
• Process payments and support daily invoice reconciliation.
• Assist with AR/AP tasks, including reporting and follow-up.
• Maintain accurate records and data across systems.
• Support sales materials, office operations, and general administration.

Top performers in this role:

• Take ownership and follow through without reminders.
• Maintain a high level of accuracy and attention to detail.
• Stay organized and effective under pressure.
• Communicate clearly and proactively.
• Look for ways to improve processes and support the team.

Qualifications

• 1+ years of administrative and customer-facing experience.
• Strong organization and prioritization skills.
• Experience with financial or data entry tasks.
• Proficiency in Outlook, Word, and Excel.
• ERP or accounting system experience (Agility preferred).

Why Join KCM

• Employee Ownership (ESOP): Share in the company’s success
• Competitive Pay, starting at $20/hr.
• Comprehensive Benefits: Medical, Dental, Vision; short- and long-term disability insurance; company paid life insurance; PTO; 401(k) with company match
• Career Growth: We promote from within and invest in your development

Who We Are

Kansas City Millwork is a leading wholesale distributor of windows, doors, and millwork products serving builders and contractors across the region. We combine industry expertise with a strong commitment to customer service—and the accountability that comes with employee ownership. As part of Building Material Distributor’s (BMD) family of companies, we benefit from over 75 years of industry expertise, offering stability, innovation, and opportunities for growth.

Equal Opportunity Employer

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.