Job Description
Role and Responsibilities
The consumer representative performs multiple duties including greeting consumers and visitors, answering and routing calls, scheduling appointments, assisting with intakes, maintaining consumer records, as well as reviewing required documentation and checks eligibility. More importantly, the consumer Rep supports the mission and the vision of the Department.
BRIEF OUTLINE OF DUTIES:
• Answer phones, take messages and assist callers or direct them to appropriate person for assistance.
• Greet all consumers and visitors in a prompt, pleasant and helpful manner in person as well as on the
• telephone.
• Schedule appointments, meetings as directed by Mental Health Director and/or Nicky “Z” clinical staff
• Conduct daily reminder calls for all upcoming appointments/meetings, etc.
• Communicates with the Nicky “Z” clinical staff regarding consumer visits, appointments and/or
• cancellations.
• Assist with processing new and discharged consumers as well as assisting with processing and
• maintaining of medical records as assigned.
• Type correspondence, memos, File, xerox, etc.
• Order, restock and maintain office supplies and inventory.
• Maintains consumers’ confidentiality with HIPPA and other Federal, State and local regulations as stated
• in the HIPPA/Compliance Policies.
• Provide assistance to “Nicky “Z” staff.
• All other duties as assigned by “Nicky Z Saff.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Has knowledge of computer software such as MS Word, MS Excel, and electronic health records.
• Has exceptional interpersonal and customer service skills.
• Able to work independently with little to no supervision but uses available resources for problem resolution as indicated by circumstances or need.
• Able to efficiently manage time; Completes assignments within a timely manner.
• Work collaboratively with team members to assure optimal outcomes of care and service.
• Keeps supervisor or manager always informed of work-related issues.
• Able to adapt quickly to unanticipated changes in workflow or work process within a fast-paced office environment.
• Able to understand, carry out, and remember verbal and written instructions.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Associate Degree with one-year experience in clerical supervision or High School Diploma with
three years' experience in customer service field and/or medical office field setting.
WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)
Must have an acceptable PA criminal history, FBI clearance and Child Abuse clearance done prior to hire.
PREFERRED SKILLS
Attention to Detail
Ability to work with diverse individuals
Discretion
Proficient Computer Skills
Good Verbal and Written Communication Skills
Decision Making
Time Management
Good organizational skills
Customer/Client Focus
WORK ENVIRONMENT
This job is situated at 1227 S 15th Street.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a part-time position, dayshift, Monday through Friday 8:30am-2pm.
PHYSICAL DEMANDS
Must have physical ability to: a) climb stairs; b) sit for prolong periods, carry heavy objects (up to 20lbs), kneel and bend.
EQUAL EMPLOYMENT OPPORTUNITY
CATCH Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CATCH Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CATCH Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CATCH’s employees to perform their job duties may result in discipline up to and including discharge.
AMERICANS WITH DISABILITIES ACT
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
