Job Description

Job Information
Job Title: Administrative Assistant (Crowsnest Pass)
Job Requisition ID: JR 80614
Ministry: Assisted Living and Social Services
Location: Crowsnest Pass
Full or Part-Time: Full-time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary
Scope: Open Competition
Closing Date: April 1, 2026
Classification: Administrative Support 4
Salary: Administrative Support 4 - $1,862.58 to $2,356.75 bi-weekly ($48,613 - $61,511/year), $25.69 to $32.51 per hour

Assisted Living and Social Services provides supports for seniors, families and communities, and helps Albertans access disability services, financial supports, services for the homeless, continuing care services, and other social-based programs. This ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families.

For further information, visit the ministry website at: Assisted Living and Social Services | Alberta.ca.

This competition will be used to fill current and future vacancies in Crowsnest Pass for wage, temporary and permanent Administrative Support positions as part of the Administrative Talent Pool. Part-time opportunities may be available.

Role Responsibilities

Want your career to have a meaningful impact on people’s lives? To know your ideas and initiatives are helping transform communities and build futures? The Government of Alberta offers you an opportunity to play an active role in shaping our Province – making it an even better place to live and work. Discover how working for the Government of Alberta can work for you.

Assisted Living and Social Services – Employment and Financial Services in Crowsnest Pass is looking for a self-motivated individual with excellent communication skills and strong attention to detail to join our team. In this position, you will provide a wide variety of administrative functions focusing on supporting Albertans to navigate the Income Support program, Assured Income for the Severely Handicapped program, and Child Support Services program, as well as provide information on community services.

As part of a collaborative administrative team, you will follow applicable ministry policies and procedures. You will also play a significant role as a front-line first contact and will greet/meet Albertans in person and over the telephone and must be able to display a sound knowledge of departmental procedures and processes when assisting clients.

This position is a Temporary Full Time Administrative position until November 2027.

The job responsibilities include:

Reception Duties:

• Responds to Albertans needs by telephone and in-person. Determine if Albertans require in-person service, via an appointment, based on assessment of need, or whether they are able to access on-line or telephone supports effectively.
• Assess Albertans to determine if they have urgent needs. De-escalate situations where clients are agitated and expressing themselves in challenging ways.
• Directs or assists clients to appropriate programs or community services.
• Track walk-ins at Alberta Supports Centers and facilitate access to computer use and phone use at resource centers.
• Manage scheduling of in-person appointments based on application of in-person criteria.
• Review client information for accuracy and update systems as necessary either over the phone or in person.

Role Responsibilities Cont'd

Financial Duties:

• Receive payments from Albertans and issue receipts, complete cash blotter and bank deposits, submit documentation to Cash Office and retain documentation for audit purposes as per GOA cash handling policy.
• Ensure transactions are mathematically correct and corresponds to the authorization document and correctly charged to the appropriate fiscal year prior to releasing payments to the Supervisor/Accounting Officer.
• Order and ensure the safe keeping of all negotiable documents; such as signature verifications, drug authorizations, and client cheques and vouchers. Generate and print cheques as required, control and monitor cheque register.
• Maintain a record of negotiable documents issued, such as vouchers, cheques.
• Ensures proper documentation and inventories are completed for audit purposes.
• Completes financial document controls for returned central cheques and vouchers in collaboration with the worker.
• Reconcile workbooks for employment services.

Program Support Duties:

• When required, enter information on Appeals System, attach appropriate paper work and distribute it.
• Image and index meta-data for incoming documentation to support client circumstances.
• Monitor and provide quality assurance for zone imaging queues, including document processing.
• Conduct electronic file transfers, direct deposit verifications and cheque and voucher inquiries for clients.
• Distribute incoming, and prepare outgoing mail and coordinate courier services.
• Create and maintain client files either electronic or paper and ensures filing is up to date, according to Provincial File Standards.
• Collects and submits program material as requested by other Government departments.
• Ensure all identification and security documents are presented and/or completed accurately regarding FOIP package pickups and follow procedures according to policy.
• Prepare and complete inventories of physical files accurately for all programs (Child Support Services CSS, Income Support, AISH) and administrative records in accordance with records management policy.
• Ensures CSS documents are signed, witnessed and commissioned.
• Contribute to a positive work place by participating in an inclusive, diverse, safe, healthy and supportive environment that promotes and maintains a positive team atmosphere by modeling Alberta Public Service (APS) values.
• Provides/arranges cover off for administrative roles at the site ensuring all duties are covered travel may be required.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for Administrative Support opportunities and to be prepared to demonstrate them during the recruitment process.

The following link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Position Specific Competencies:

• Systems Thinking
• Creative Problem Solving
• Develop Networks
• Build Collaborative Environments
• Agility
• Drive for Results
• Develop Self and Others

Qualifications

Requirements

• Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience.
• Minimum of one year of work experience using Microsoft Office products (Outlook, Excel, Word, PowerPoint).
  
  

Equivalencies will be considered on the basis of one year of education for one year of experience, or one year of experience for one year of education.

Requirements:

• Demonstrated commitment to providing high-quality client service.
• Strong independent problem-solving abilities, particularly in office operations and conflict resolution.
• Proven ability to prioritize tasks, manage multiple responsibilities, and perform effectively under pressure
• Strong written and verbal communication skills.
  
  

Assets:

• Experience working with vulnerable Albertans.
• Familiarity with programs offered through Alberta Supports (i.e. AISH, Income Support, etc.).
• Ability to troubleshoot IT issues.
• Proficiency with Microsoft office and M365 products.
• Knowledge of 1GX, Mobius, Compass, TOI, LISA, CCD.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  For more information, visit https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

• This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities. Candidates who are successful in the selection process will be placed in a Talent Pool.
• Currently, there is one temporary position in Crowsnest Pass, until November 2027.
• Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the candidate's responsibility. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
• Candidates must be legally entitled to work in Canada.
• Candidates are required to submit a both a resume and cover letter as part of their application.

• What we offer
• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in modified work schedule agreements.
• Leadership and mentorship programs.
  
  

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Nithya Kannan at Nithya.Kannan@gov.ab.ca