Job Description

Job Information

Job Title: Administrative Support

Job Requisition ID: 79578

Ministry: Office of the Alberta Ombudsman

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Temporary

Term: 15 months

Scope: Open Competition

Closing Date: February 19, 2026

Classification: Administrative Support 4

About Us

In Alberta, the positions of the Alberta Ombudsman and Public Interest Commissioner are held by the same person and the main offices are co-located in Edmonton. There is a second Ombudsman office located in Calgary.

The Alberta Ombudsman provides oversight of the provincial government to ensure fair treatment through independent investigations, recommendations and education within Alberta government authorities, professional organizations, municipalities, and the Patient Concerns Resolution Process of Alberta Health Services. Under the authority of the Ombudsman Act, the Ombudsman can investigate written complaints received from any individual or group or commence an investigation on his own motion or at the request of a Minister.

Under the authority of the Public Interest Disclosure (Whistleblower Protection) Act (PIDA), the Public Interest Commissioner oversees the disclosure and investigation of serious and significant matters in or relating to departments, public entities, offices of the Legislature and political offices, that are unlawful, dangerous to the public or injurious to the public interest. PIDA protects employees who make those disclosures, and the Commissioner is also responsible for investigating complaints where employees allege reprisal action has been taken against them.

The Alberta Ombudsman / Public Interest Commissioner promotes a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of organizational success.

Role

The Alberta Ombudsman / Public Interest Commissioner is seeking a proactive, professional, and organized individual to join our team on a temporary, 15-month term

As a key support member, you will assist with both administrative tasks and front-line service, playing a vital role in the efficient day-to-day operations of the office. You will also provide comprehensive administrative support to the Alberta Ombudsman / Public Interest Commissioner and the Senior Management Team when necessary.

This dynamic position requires strong communication, time management, and multitasking skills. If you are a detail-oriented individual with a passion for problem-solving and teamwork, we want to hear from you!

Qualifications

A high school diploma plus two years of related experience is required, but equivalencies may be considered. An Administrative Professional Diploma or Certificate is considered an asset.

Other qualifications include:

• Strong proficiency with Microsoft 365, particularly Word and Outlook
• Experience using Scheduling Assistant to coordinate meetings
• Proficiency with Adobe Acrobat for document editing and modification
• Typing speed of 50+ wpm with a high level of accuracy
• Clear, effective written and verbal communication skills
• A professional and confident approach when interacting with challenging complainants
• The ability to manage competing priorities, meet deadlines, and maintain excellent attention to detail

Alberta Public Service Competencies

The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.

Your application must include a cover letter which provides a clear description of your professional experience and success that demonstrates your competency level for the two following public service competencies:

• Creative Problem Solving – Ability to assess options and implications in new ways to achieve outcomes and solutions.
• Drive for Results – Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Applications that lack documented examples of the competencies will not be considered. One example is required under each of the following headings:

• Creative Problem Solving
• Drive for Results

The following link will assist you with understanding the competencies: https://www.alberta.ca

Salary

$1,862.58 to $2,356.75 Biweekly

$48,613 to $61,511 Yearly

Requirements

1. To be considered in this recruitment process, applications must include a cover letter identifying examples of your professional experiences that demonstrate the following two competencies:
   • Creative Problem Solving
   • Drive for Results
2. In addition, your resume and cover letter should include information that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education and experience.
3. You must be a Canadian citizen, permanent resident, or hold a work permit with an expiration date of no less than June 30, 2027.
4. Final candidates will be required to undergo security screening.

How to Apply

Please apply online at the Government of Alberta’s Jobs Website: https://jobpostings.alberta.ca/job-invite/79578/

If you have questions about the position or application process, please send an email to hr@ombudsman.ab.ca quoting Job ID 79578

Phone: 780-427-2756

Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file.

Tips for Applicants: https://www.alberta.ca/alberta-public-service-hiring-process.aspx

Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' education and experience best meets the needs of the position. Only applicants selected for interviews/written assessment will be contacted.

Note: This competition may be used to fill future positions.