Job Description

Job Location: Ewing Center - Sedalia, MO 65301
Position Type: Full TimeEducation
Level: 2 Year Degree
Salary Range: $17.32 Hourly

Job Shift: Day
Job Category: Admin - Clerical
Administrative Assistant
Full-time
Sedalia, MO
Pettis County
(Remote)
ABOUT US
The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

POSITION SUMMARY
The Administrative Assistant supports the mission of Center for Human Services (CHS) by providing administrative and coordination support to the Senior Services Department, with a primary focus on the Medicaid Reassessment Program. This position plays a critical role in supporting reassessment operations by managing scheduling, coordinating assessment lists, responding to inquiries, maintaining documentation, and supporting reassessors and leadership to ensure timely, accurate, and compliant service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides administrative and coordination support to the Senior Services team by managing reassessment lists, tracking assignment status, and assisting with the coordination of reassessment workflows.
- Coordinates participant-outreach and scheduling activities, including outbound and inbound calls related to reassessment appointments, rescheduling, and follow-up communication.
- Serves as an initial point of contact for reassessment-related phone calls and inquiries, routing issues appropriately and escalating concerns to reassessors or leadership as needed.
- Maintains accurate documentation and records related to reassessment scheduling, completion status, and required forms in internal systems, databases, and tracking tools.
- Assists with document management by organizing, filing, and distributing reassessment-related documentation to appropriate internal systems and staff.
- Supports quality assurance efforts by tracking required documentation, signatures, and completion timelines to ensure compliance with program requirements.
- Provides administrative support to Senior Services leadership, including assisting with reports, tracking metrics, and supporting coordination needs as reassessment volume scales.
- Maintains office supplies and administrative materials in accordance with CHS approval processes.
- Demonstrates a professional, positive, and respectful demeanor when interacting with participants, families, reassessors, leadership, and other stakeholders.
- Accepts and carries out special projects or duties related to Senior Services operations as assigned.
- Other duties as assigned.
SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required to perform the essential duties and responsibilities of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to communicate calmly, clearly, and professionally with participants, families, and internal staff, including during high-volume or time-sensitive situations
- Ability to learn and utilize internal databases, tracking tools, and electronic record systems efficiently
- Ability to maintain confidentiality and handle sensitive information appropriately
- Ability to manage high-volume scheduling, coordination, and administrative workflows while meeting deadlines
- Ability to work independently, exercise sound judgment, and complete assignments with minimal supervision
- Proficiency with Microsoft Outlook, Excel, and other Microsoft Office 365 applications
- Strong attention to detail with the ability to accurately track information, tasks, and documentation across multiple systems
- Strong organizational and time-management skills with the ability to prioritize competing tasks
- Team-oriented with the ability to support reassessors and leadership in a fast-paced environment
COMPETENCIES
- Adaptability in a fast-paced, volume-driven environment
- Attention to detail
- Confidentiality and compliance awareness
- Organization and coordination
- Professional communication
- Reliability and accountability
- Results orientation
- Time management
QUALIFICATIONS
REQUIRED EDUCATION and EXPERIENCE
- High school diploma or equivalent required
- Two (2) years of administrative, scheduling, customer service, or coordination experience preferred
- Associate degree or coursework in a related field may substitute for one year of experience
PHYSICAL REQUIREMENTSReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 10 pounds at times and occasionally lift and/or move up to 25 pounds.
BENEFITS: CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details
EEO STATEMENT
Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4400 or 660-665-1111 ask for HR.