Job Description

Job Location: Concord, ON L4K 0J4
Position Type: Full Time
Salary Range: $50,000.00 - $55,000.00 Salary/yearFunctionAbility is one of Ontario's leading providers of multidisciplinary rehabilitation services. We provide expert assessment and treatment services province wide to people who suffered traumatic and acquired neurological injuries and severe orthopedic injuries.
FunctionAbility is currently seeking an Administrative Assistant to join our team!
The schedule is Monday to Friday 8am-4pm or 9am-5pm.
*Training will occur in office for 4 days/week for the first month. After training, this role will be hybrid with the expectation of being in office 1-2 days/week.
RESPONSIBILITIES:
- Provide administrative support by processing correspondence, and maintaining accurate client records.
- Reviewing and formatting reports and coordinating documentation.
- Supporting the billing processes, and ensuring information is entered accurately into FunctionAbility's client management system.
- Deliver exceptional customer service by communicating professionally with clients, clinicians, referral sources, adjusters, and lawyers.
- Respond to inquiries, supporting the referral process, and ensuring timely follow-up while maintaining confidentiality.

QualificationsQUALIFICATIONS:
- Exceptional organizational and prioritization skills with a high level of attention to detail.
- Strong written and verbal communication skills with a warm, professional, and customer-focused approach.
- Proficient with Microsoft Office and comfortable learning client management systems and processing detailed information.
- Experience in healthcare, insurance, legal, or medical administration is an asset.
Who Are We?
Work with a healthcare organization that has over 25 years of stability in the industry! FunctionAbility is a leading provider of multidisciplinary rehabilitation services across Ontario. We support a diverse client population with neurological, orthopedic, mental health, and complex injuries through community-based assessment and treatment services.
At FunctionAbility, clinician support and mentorship are at the core of what we do. We are committed to helping our clinicians thrive through strong leadership, collaborative teams, structured onboarding, and ongoing professional support — because your happiness and growth truly matter here.