Essential Duties

• Assist hotel management with all administrative tasks (take notes, type reports)
• Assist management for end of month procedures and reporting.
• Assist front desk and occasionally cover shifts.
• Providing real-time scheduling support by booking reservations and preventing conflicts
• Enters all invoices in Profitsage with the highest degree of accuracy.
• Sets up all new hires in the Hilton system and assign all computer training.
• Assist management for any task they may need (inventories, paperwork, interview scheduling) and follow up on projects.
• File brand required reporting and perform brand required tasks (points awarding)
• Occasional bookkeeping tasks (such as auditing banks, Accounts Receivable, Accounts Payable etc.)
• Entering payments and work closely with Front Office manager
• Reach out to vendors for returns and credits.
• Assist all department heads with inventories.
• Handling office tasks such as filing, generating reports, and keeping accurate records of payments and other transactions.
• Maintain computer and manual filing systems.
• Screening phone calls and routing callers to the appropriate party.
• Greet and assist guests.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others to ensure their seamless and positive experience.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Performs other duties as assigned.

Knowledge and skills required :

• Need to have some flexibility in availability
• Shows high degree of focus and accuracy
• Display a team player attitude
• Excellent computer skills, especially typing.
• Attention to detail.
• Desire to be proactive and create a positive experience for others.
• Able to multitask.
• Previous hotel front desk experience is a plus.