Job Description

Posting number: 55511

Department: Commerce, Community, and Economic Development

Division: Corporations, Business & Professional Licensing

Job classification: Administrative Assistant 2

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Customer Service, Office and Administrative Support

Summary

The Division of Corporations, Business & Professional Licensing, is recruiting for an Administrative Assistant 2 located in Anchorage!

What you will be doing:

The Administrative Assistant 2 plays a key role in supporting the Division of Corporations, Business and Professional Licensing in the Anchorage office. This is a dynamic position that leads a hardworking team of Office Assistant 2 and Administrative Assistant 1.

In this role, you’ll recruit, train, and supervise Anchorage’s front-line reception staff the team that keeps the Anchorage office running smoothly. They assist license applicants, respond to questions from the public in person, by phone, and through email, and help ensure every interaction is welcoming and efficient.

As the team’s leader, the incumbent sets priorities, assigns and reviews work, evaluates performance, and helps guide staff development. This is an exciting opportunity for someone who enjoys building strong teams, improving processes, and being at the center of a fast paced, service focused environment.

Our organization, mission and culture:

The mission of the Division of Corporations, Business and Professional Licensing is to inspire public confidence through balanced regulation of competent professional and business services. Our dynamic organization administers more than 40 licensing programs and assists 21 licensing boards in fulfilling our mission. Our daily focus is on stakeholder collaboration to ensure Alaska's professionals can get to work safely and quickly.

We prize teamwork, flexibility, and positivity. To learn more about our agency, please visit our website: https://www.commerce.alaska.gov/web/cbpl

The benefits of joining our team:

We foster personal growth, independent work, and professional judgement. Our office offers a fast-paced, team-oriented atmosphere with a strong emphasis on providing excellent customer service. This position offers a benefits package, paid leave, and the ability to telework when appropriate.

The working environment you can expect:

This position is located on the 15th floor of the Atwood building in downtown Anchorage. Our daily working environment is busy with a high volume of customer contact. Our team is highly focused with exceptional attention to detail. Working in the office is required and exception attendance is a must. Prior supervisory experience is not required to be successful in this position.

Who we are looking for:

If your job history demonstrates that you have Personal Accountability, customer service, teamwork, and the ability to be a leader please make sure that is reflected in your application.

This role is perfect for someone with an exceptional work ethic who genuinely enjoys bringing their best to the workplace every day. It calls for a person who is conscientious, someone who takes pride in their work, shows commitment, and is consistently responsible in how they approach every task.

• Personal Accountability: A big part of the job involves strong self-management. If you’re the kind of person who sets clear goals, takes initiative, stays motivated, and thrives when trusted to work independently, you’ll feel right at home here. It’s a fast-paced environment where your drive and follow through make a real difference.
• Customer service is at the heart of the position, and this is where the job becomes really rewarding. You’ll be anticipating needs, helping both internal staff and external customers, and contributing to high-quality service that keeps things running smoothly. If you love improving processes and creating positive experiences, this is a place where you can shine.
• Teamwork is also a major part of the culture. You’ll be building cooperation, trust, and team spirit while helping everyone move toward shared goals. It’s a fun and energetic environment where pride in the work and camaraderie really matter.
• And as a leader, you’ll set the tone. Leading by example is key you get to model the professionalism, positivity, and accountability you want to see in your team. For someone who enjoys inspiring others and creating a supportive, motivated work atmosphere, this role can be especially fulfilling.

Examples of duties

Six months of entry-level technical experience in one or more administrative functional areas such as human resources, accounting, administration, and procurement. This experience includes work such as Administrative Assistant 1, Accounting Technician 1, Human Resource Technician 1, and similar classes with the State of Alaska or the equivalent with another employer.

OR

One year of advanced-level clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

One year of post-secondary education from an accredited college (32 semester hours or 48 quarter hours equals 1 year)

OR

One year of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

Examples of entry-level technical experience include:

-Assisting in the preparation of reports reflecting the examinations made, discrepancies noted, and the corrective entries required for adjusting accounts. Assisting with the implementation of corrections.

-Verifying the accuracy and completeness of accounting data and documents; determining the general ledger accounts, journals, and subsidiary accounts affected and the debit and credit entries to be made; determining the entries required to bring accounts into balance; preparing encumbrances, expenditures, adjustments, billings, and other transaction documents for the account; and maintaining records of transactions and current status of accounts.

-Preparing standard and ad hoc reports; making periodic projections and analyzing trends; notifying supervisor of need for additional promotional efforts; and recommending additional promotional materials or methods to secure optimum enrollment.

-Receiving supply requests, reviewing and approving for completeness and conformity to guidelines. Preparing and processing various documents such as purchase orders, delivery orders, and bid specifications.

Examples of advanced clerical experience include:

-Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.

-Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

Qualifications

At time of application applicant(s) are requested to submit:

1. A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) if using to verify that you meet the minimum qualifications.

At time of interview applicants are requested to submit:

1. Copies of your most recent three (3) work evaluations
2. Three (3) professional references who have had supervisory responsibility over you along with their daytime contact phone numbers.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Supplemental information

For specific information in reference to the position please contact the hiring manager at:

Melissa Dumas

Administrative Operations Manager

(907) 465-2572

melissa.dumas@alaska.gov