Job Description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

ADMINISTRATIVE ASSISTANT 2

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Client Liaison Unit (CLU)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details:

Salary: $16.0000 / Hourly ($33,280.00 Annually)

Grade: 15

Closing Date: May 22, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as an Administrative Assistant 2 for the Client Liaison Unit (CLU). Under the direction of the Family Assistance Administration (FAA) Benefits Support Team, performs a variety of administrative work of considerable difficulty as required to support the Client Liaison Unit (CLU). This position applies detailed knowledge of the overall Agency’s organizational structure in relation to the public benefits and services being sought or provided to Arizonans. Works independently and uses complex problem-solving and critical thinking with general instruction to complete a variety of projects using Word, data processing equipment, and other automated office equipment, while maintaining a calm and professional demeanor, while handling a high volume of calls from frustrated, irate customers.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Processing incoming and returned mail received by CLU, including updating addresses and other client information in HEAplus and AZTECS, resending notices with new addresses, and routing incorrectly routed interoffice mail. Prepare documents mailed into CLU for imaging, translate or submit for translation when appropriate, scan, and upload into the client’s case file.
• Clearing Auto Change Tracking System (ACTS) in AZTECS and assign AFN requests to a CLU worker based on rotation in the CLU database.
• Answer incoming calls for CLU, answer general inquiries, and route other requests to the appropriate staff. Monitor the CLU email box for incoming emails from clients and assign them based on the type of inquiry.
• Maintenance of RICOH printers; refilling paper, changing the ink and toner, clearing paper jams, and contacting RICOH as needed for additional maintenance. Utilizing CLU standard work and following fiscal responsibility, orders supplies and forms for CLU using an established DES ordering system.
• Compiles monthly workload statistics for CLU team members, compiles weekly metrics for the CLU, and provides them to the Benefits Support Team Leadership for the weekly huddle report-out.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Customer service practices and techniques to provide good customer service.
• Administrative, office, and clerical procedures.
• English language for sentence structure, composition, content, spelling, and grammar.

Skills in:

• Good written and oral communication skills to convey information effectively.
• Effective time management and organizational skills for managing and prioritizing tasks.
• Microsoft Office and Google products.
  

Ability to:

• Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards
• Interact with all levels of personnel and clientele in a professional manner
• Work independently or collaboratively with a group.

Selective Preference(s):

The ideal candidate for this position will have:

• Good customer service skills, knowledge and experience with Microsoft Office and Google products.

Pre-Employment Requirements:

• This position may be require to drive or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Jennifer Honhoinewa at JHonhoinewa@azdes.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-356-6674. Requests should be made as early as possible to allow time to arrange the accommodation.