Job Description

Process On-site Evaluations

• Create all system access points for CE service network, including MFA and mapping requests
• Maintain dispatch status and PUMIs for network
• Issue and track contract terminations and system access closures
• Process onboarding of new technicians, approval and uniform order
• Support admin team for upcoming amendment projects, payment verifications, missing payments
• Support admin team for SMDF review and processing
• Support CE On-site evaluation checklist in assessment portal.
• Work with Assessment team to confirm scheduling of assessments.
• Review assessment results, enter remaining data and load final scores to management system.
• Summarize assessment progress in weekly reports to management.
• Analyze and evaluate the process audit results for service centers and presenting a performance review to upper management.
• Work with regional managers for improvement plan when necessary.

Necessary Skills / Attributes

• Experience in Field Service or administration preferred
• Greater than 2 years of professional experience required.
• Organized with the ability to prioritize and multi-task. Ability to work in a cross-functional, high-demand environment
• Collaboratively work with other departments. Strong communication skills with the ability to communicate with service network as well as upper management.
• Team player that is willing to learn and grow within the Samsung Care team.
• Strong Microsoft Excel (including use of pivot tables and formulas), Word, and PowerPoint skills required

Education/Experience:

• Bachelor's Degree w/ equivalent years of work experience

Must-haves:

• 2+ years working experience in corporate setting w/ experience in operations/project coordinating & Field Service or administration
• Great communication skills; highly organized - working w/ vendors and communicate with service network as well as upper management.
• Highly flexible, quick to learn w/ ability to adapt to using various systems; Will need to deliver/communicate information from assessment throughout various platforms and team members