Schedule: Monday-Friday, 8:30 AM-5:30 PM
Senior Choices NW, a division of Modern Insurance Marketing and an Integrity partner, has been assisting clients with their Medicare and healthcare insurance options for more than 20 years. Headquartered in Wilsonville, Oregon, we are committed to exceptional customer service, integrity, and building lasting relationships with our clients, agents, and community partners. Our personalized approach and local presence have helped create a culture where clients and team members feel like extended family.
The Front Office Administrative Assistant serves as the first point of contact for clients, agents, visitors, and business partners while supporting the daily operations of a busy insurance agency. This role is responsible for managing front office activities, providing administrative support to agency leadership and sales agents, coordinating office operations, processing applications, and assisting with event and training logistics.
The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced environment.
Front Office & Reception
· Greet clients, visitors, agents, and team members in a friendly, professional manner
· Answer, screen, and direct incoming calls, including assisting Medicare clients and agents
· Serve as the primary front-office contact and create a welcoming office environment
· Schedule and coordinate conference rooms, appointments, and meeting logistics
· Open and close the office as needed
· Manage office supplies, equipment, and inventory
· Order, maintain, and organize marketing and sales materials from multiple insurance carriers
· Receive, sort, and distribute mail, packages, deliveries, and correspondence
· Perform light office errands and administrative tasks as needed
Administrative Support
· Provide administrative support to the Agency Director, sales agents, and office staff
· Collect, review, monitor, and process enrollment applications and related documentation
· Conduct data entry, reporting, and record maintenance using Microsoft Office applications and internal CRM systems
· Prepare, edit, print, and distribute compliant marketing, training, and sales materials
· Utilize Outlook, Teams, RingCentral, and other business systems for communication and coordination
· Assist with scheduling, planning, and execution of sales meetings, training sessions, and community events
· Support office operations through special projects and additional duties as assigned
Operational & Financial Support
· Maintain accurate records and ensure timely document processing
· Assist with vendor invoice tracking and basic accounting-related administrative tasks
· Respond to commission inquiries and routing requests as appropriate
· Support reporting and compliance-related administrative processes
· High School Diploma or equivalent
· 2 - 4 years of receptionist, front office, customer service, or administrative support experience
· Strong customer service and communication skills, both verbal and written
· Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams
· Strong organizational skills with the ability to manage multiple priorities and deadlines
· Demonstrated attention to detail and accuracy
· Professional demeanor, positive attitude, and strong interpersonal skills
· Ability to work independently and adapt to changing business demands
· Reliable transportation
· Ability to lift up to 20 pounds as needed
· Experience in Medicare, health insurance, or a regulated industry
· Experience using CRM systems and business communication platforms such as RingCentral
· Experience supporting sales teams, events, or training programs
· Medical, Dental, and Vision Insurance
· 401(k) Retirement Plan
· Paid Holidays
· Paid Time Off (PTO)
· Community Service PTO
· Health Savings Account (HSA) and Flexible Spending Account (FSA) options
· Life Insurance
· Short-Term Disability
· Long-Term Disability
The general pay range for this position is $24.00 - $27.00 per hour. Compensation will be determined based on factors including relevant experience, skills, education, certifications, and insurance licensing status.
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
