MCPC

Administrative/ Analyst / Helpdesk

MCPC  •  Erie, PA (Onsite)  •  16 days ago
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Job Description

Administrative/ Analyst Helpdesk

  • Erie, PA, USA
  • Full-time

MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including

  • Alpha Helpdesk: First line of Support for Sourcing and Suppliers
  • Vendor Setup/Change Requests
  • Supply Chain Connect (SCC) Support
  • Payment Issue Resolution
  • Supplier Data Management
  • Management of Service Deliverables to SLA’s
  • Training of resources on processes

Qualifications

  • Excellent Communication Skills (verbal and written English)
  • General Purchasing System Skills
  • Proficient with Microsoft Office (Excel, Word, Access, PowerPoint, Outlook)
  • Customer Service

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor

MCPC

About MCPC

MCPC is a leading managed service provider offering end-to-end IT solutions designed to optimize and secure your technology infrastructure. We provide a full suite of services including Device Lifecycle Management, IT Asset Management (ITAM), IT Asset Disposition (ITAD), IT Professional and Consulting Services, Talent Solutions, and Mobility Services, all tailored to meet the specific needs of your organization.

Our Device Lifecycle Management services ensure your IT assets are efficiently managed from procurement to disposal, maximizing the value of your technology investments and minimizing risks and costs.

With IT Asset Management, we help organizations gain control over their assets, improve efficiency, and stay compliant with industry standards, ensuring optimal asset utilization throughout its lifecycle.

Our IT Asset Disposition (ITAD) services focus on secure and environmentally responsible disposal of technology assets, protecting your data and brand integrity while ensuring compliance with data security regulations.

IT Professional and Consulting Services provide expert guidance in optimizing IT strategies, from infrastructure design and cybersecurity to digital transformation, helping you align technology with business objectives.

Our Talent Solutions connect organizations with top-tier IT professionals, empowering you to build and scale teams to meet the evolving demands of modern technology.

Mobility Services offer secure management of mobile devices and enable flexible, productive work environments, ensuring your workforce remains efficient and secure in a mobile-first world.

At MCPC, we are committed to helping businesses optimize IT operations, ensure compliance, and drive innovation. Our solutions empower organizations to focus on growth while we manage their IT needs with precision and expertise.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Cleveland, OH
Year Founded
Unknown
Website
mcpc.com
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