Job Description

Posting number: 26-00626

Department: Community Resources and Services

Division: Citizen Services - Center

Job classification: Administrative Aide - Community Resources and Services, Office on Aging and Independence

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Community and Social Services

Summary

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2026, Howard County Government received a record-breaking 113 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards of any county in the State of Maryland which received a collective 165 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

Provides administrative support to the Office of Aging and Independence.

STARTING SALARY HIRING RANGE:

$24.59 - $26.89/Hourly

$51,139 - $55,938/Annually

*This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.*

CLASS DESCRIPTION:

Performs advanced technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work typically involves administrative support, technical tasks and secretarial work assisting legal staff or an executive level government official. Applies bookkeeping, accounting and data processing principles to accounting and financial record keeping and reporting systems at the advanced technical level. Work at this level may also include independent responsibility for a significant administrative or clerical process.

*This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*

*Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.*

Examples of duties

Administrative and Office Support:

• Provides back-up support to front desk reception: phones, mail, greeting customers, referrals, general assistance.
• Performs general administrative tasks including mail distribution, supply orders, photocopying, faxing, filing, calendar maintenance, and appointment scheduling.
• Orders and maintains inventory of office and program supplies.
• Prepares routine correspondence, meeting minutes, newsletters, and other administrative documents.
• Attends meetings and trainings; records meeting minutes.
• Performs other related duties as assigned.

Program and Division Support:

• Supports Office on Aging and Independence (OAI) programs, publications, boards, and commissions, including updating and maintaining databases and systems.
• Provides overflow support to the Office Administrator, Operations Manager, and Division Managers.
• Provides administrative and program support to the 50+ Center Division: scheduling, newsletters, correspondence, program data entry, and client communications.
• Assists 50+ Center staff and program managers with entering activities and creating/running ActiveNet reports.
• Enters program data into internal databases for various OAI programs and runs reports as requested; supports program reporting.
• May act as registrar and support large events (vendor packets, registrations, deposits).

Financial and Fiscal Support:

• Processes direct payment claims for vendors; maintains payment records.
• Receives and processes invoices, mileage claims, and related fiscal documents.
• Enters financial information into internal fiscal databases.
• Responds to staff and vendor inquiries regarding payments.
• Reconciles PDQ transactions for assigned cardholders.
• Assists Division Managers and Program Manager with tracking expenditures and running fiscal reports.

Human Resources and Hiring Support:

• Assists with the interview process for open OAI positions: contacting applicants, scheduling interviews, creating calendar invites/virtual meetings, and updating hiring managers.

Technology and Web Support:

• Updates webpages as requested and ensures ADA compliance.
• Maintains and updates internal databases and reporting systems.

Emergency Management and Special Assignments:

• Participates in emergency management activities as requested, including after-hours work.
• Works collaboratively as part of the administrative support team and on designated projects.
• May serve as backup timekeeper for time and leave functions.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

Qualifications

Associate's degree and two (2) years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• Cash handling experience.
• Receptionist experience.
• Experience in working in a senior center or its equivalent.
• Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population.
• Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.
• Proficiency in virtual platforms and use of technology for human services delivery.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee frequently is required to use hands to touch, handle or feel. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply or divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.