Job Description

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Role highlights

• Be the friendly first point of contact supporting staff and visitors at a CSIRO
• Deliver quality customer service while supporting day to day facilities and administration
• Supportive team with 15.4% Super, part time options available

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

CSIRO is seeking a customer‑focused Administration/Reception Officer to be the first point of contact for staff and visitors at the Clayton CSIRO site. This role provides high‑quality frontline service both in person and remotely, supporting one or multiple sites as required.

In this position you’ll deliver on a range of administrative and management services that enable the effective operation of facilities, including supporting policies, systems and procedures that help CSIRO meet its organisational objectives and legislative and regulatory responsibilities.

You’ll have a strong focus on professionalism, responsiveness and service excellence, as this role plays a key part in creating a welcoming and well‑run site environment.

High-level duties include :

• Provide a high-quality reception/visitor management service as the first point of contact for external and internal clients including efficient referral, enquiries and follow-up to staff and clients at the site(s) supported.
• Respond courteously and efficiently to requests for your services, keep clients informed about progress and redirect requests to appropriate staff when required.
• Assist in the security of the site, including management, maintenance and issue of keys; access cards; ID cards; and related staff, visitor and contractor registers.
• Provide administrative support in respect to the vehicle fleet where applicable.
• Keep records in accordance with CSIRO’s standards using Content Manager.
• Under general supervision, undertake a range of administrative and facilities management tasks, at times under specific instruction, in accordance with established procedures and using skills developed through experience and/or training.

Role particulars

Location and office arrangements: Melbourne (Clayton)

Salary: AU$61,079 – AU$73,424 per annum (pro rata for part-time), plus 15.4% superannuation

Tenure & work schedule: Specified term till 30/06/2027 with possibility of extension. Open to Full-time, Part-time (Job share) options.

Reference: 102771

As the successful candidate, you will bring:

Essential criteria

• Demonstrated work experience as a professional administration officer with the primary focus being on the provision of quality customer service through front-desk activities and visitor management, underpinned by excellent communication skills and the ability to multitask.
• Proven ability to demonstrate initiative, actively contribute as a team member and share relevant and useful information, accepting personal responsibility for doing the job well.
• An ability to recognise and seek to resolve problems as they arise and escalate issues as required.
• Demonstrated strong organisational skills and the ability to manage shifting priorities, support multiple sites remotely and respond quickly to changing operational needs.
• Sound keyboard skills, knowledge of Microsoft Office applications including Outlook, Word and Excel, and the ability to become familiar with use of other software and systems.
• Proven ability to manage confidential or sensitive information with discretion and integrity.
• Strong attention to detail in handling documentation, data entry, and compliance-related processes, accurately maintaining records in accordance with organisational and regulatory standards.
• Demonstrated experience working as part of a team and the ability to adapt to peaks and throughs in workload.

For full details about this role, and other criteria, please review the

Not sure if you meet all the criteria?

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact Careers.online@csiro.au and let us know how we can support you.

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility

Applications for this position are open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy

How to apply

Please apply online and submit a cover letter (maximum 2 pages) and CV that demonstrate your motivation and ability to meet the essential requirements of this role.

Applications close

Monday 13th of April, 11pm AEDT