Job Description

Ko wai mātou - About us

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role:

Our telecare team have an exciting opportunity for a confident, tech-savvy and multi-tasking administrator to join them. The role is part time, 28 hours per week, Monday to Thursday – 0800 to 1530.

This role will provide administration & high-level customer service support to meet the needs of our customers. You will be responding to customer queries through outbound responses via calling or written communications to deliver exceptional customer service.

You'll also;

• Ensuring all administration processes and requirements are completed efficiently, accurately and within required time frames
• Build and maintain effective relationships with team members and all internal and external stakeholders
• Appropriately action all outbound enquiries, promptly delivering accurate and professional advice and support on all Telecare products
• Resolve customer complaints effectively and speedily, and escalate where appropriate
• Contribute to the development and implementation of new ideas/approaches that will enhance our service and reputation

Qualifications

Ko wai koe - About you:

To be successful in this role, you will have:

• Call Centre experience would be advantageous - exceptional customer service skills; active and effective listening, speaking clearing and articulately, adaptability and flexibility to finding resolutions
• Highly organised with the ability to prioritise tasks and manage time
• Strong written and verbal communication skills, with excellent attention to detail
• "Can do' attitude and team player focused on delivering outcomes 
• Understanding of the sales process and customer relationship development skills

The most important attributes we are looking for is attitude and the willingness to learn. We will develop the right person who has the desire to work with purpose.

Additional Information

Me pēhea te tuku tono - How to apply

Click " apply now" before applications close at 11.59pm on Friday 26th of June 2026

For further information please contact Anita Teague on 0800 STJOHNfor a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.