Working for BEST:
As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including:
About the Role:
This is an ongoing casual position based at our Tamworth site.
The Administration Support Officer works to provide high quality administrative support to their relevant Operations Department. This role delivers holistic task assistance to support in meeting contract delivery and performance requirements. The Administration Support Officer serves as a liaison between the site teams and local employers to ensure teams are aware of available opportunities for referral to employment.
Key Result Area 1: Collaboration & Relationship Building Objectives:
• Proactively collaborate and provide intensive administrative support to assigned Area/ Department
• Build and maintain effective relationships, driving active collaboration with relevant internal teams.
• Liaise with key external stakeholders to ensure high quality customer service is provided.
• Actively seek team feedback and collaboration opportunities.
Key Result Area 2: Performance Support Objectives:
• Provide high quality administrative task assistance to ensure the relevant Area/ Department is adequately supported.
• Ensure administration and processing tasks are actioned and completed effectively and efficiently.
• Obtain and maintain relevant Contractual knowledge to ensure a high-quality standard within relevant tasks.
• Collaborate with relevant site teams and leaders to provide ad hoc administrative task support.
• Effectively utilise a range of IT systems to support performance achievement, including BEST systems and the Department IT System.
Key Result Area 3: Customer Service Objectives:
• Provide a high level of customer service to both internal and external customers (site teams, caseload customers and employers).
• Effectively triage incoming contact and ensure timely action of customer requests.
• Support in ad hoc duties that support customer satisfaction and performance requirements.
About You:
Skills, Experience and Attributes:
• Excellent time management and organisational skills with the ability to multitask.
• High level attention to detail.
• Well-developed communication and interpersonal skills.
• A demonstrated ability to confidently manage conflict and achieve positive outcomes. • A demonstrated ability to build, maintain and grow professional relationships with internal and external stakeholders.
• A demonstrated ability to engage and work effectively with people from diverse backgrounds.
• Previous experience in an administration, reception and/or customer service role.
Qualifications, Licenses and Checks:
• Relevant qualifications in Administration or Employment Services and/or Community Services desired, but not essential.
• Police Check (or willingness to obtain).
• Working with Children Check (or willingness to obtain).
How to Apply:
Click "Apply Now" and follow the instructions to upload the following TWO items:
You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to hr@best.com.au.
For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:
Cal Eardley (HR Advisor): hr@best.com.au
Applications close 7 April 2026 at 11.59pm
Apply now, don't delay as we will be proceeding to interviews
BEST Employment Ltd. (BEST) is a community based, not-for-profit company that has been instrumental in changing lives for over 35 years (as BEST Employment since 1997).
BESTs Vision is 'BEST will develop and support independent, thriving,
and resilient communities throughout regional NSW and QLD'.
Our passionate and skilled staff work very hard to achieve this vision, delivering high quality services that empower thousands of people each year to address employment, mental health, training and other welfare related needs. Our vast range of programs and services target people with disability, job seekers, employers, Indigenous community members and youth at risk.
BEST’s service delivery platform extends throughout the New England North
West and Far West Orana regions of New South Wales and the Darling Downs region of Southern Queensland. We also operate a full production and retail Nursery in Inverell.
As a dynamic Company based in regional Australia, BEST understands the challenges and vulnerabilities faced by rural communities. We actively pursue projects and collaborative partnerships that result in innovative solutions aimed at overcoming these challenges thereby building a more resilient and sustainable community.
Our status as a Public Benevolent Institution and registered charity with Deductible Gift Recipient (DGR) assists us in this process and keep our focus on projects that support the most disadvantaged and impoverished sectors of our community.
