Job Description

Looking for your first step into the renewable energy industry? GEM Energy (trading as RACQ Solar) is seeking an organised and people-focused Administration Support Officer to join our residential solar team. This entry-level role is perfect for someone who is friendly, enjoys chatting on the phone and can handle admin tasks on their own.

It’s a busy place, but the vibe is fun and supportive. You’ll spend a lot of time talking with people, so you’ll need to genuinely love a chat. In return, you’ll be part of a lively solar team with a great culture where work feels positive and enjoyable. You’ll love coming in every day.

Your primary job will be supporting our busy solar sales consultants by contacting their customers, understanding what they’re after and booking in appointments for them.

You will also be helping the residential team with administration tasks.

As a successful candidate, you:

• Will be happy to work in our modern office at Pinkenba (it’s dog-friendly, so bring your pooch if it’s as social as you).
• Are customer-service focused and very organised. You’ll be working with multiple customers and up to ten sales consultants.
• Are proactive, hard-working and have excellent attention to detail.
• Importantly, have a professional attitude but are friendly with the ability to laugh and enjoy working with a great team.
• Are competent in using computers.

About the Role

In this administration support role, you will:

• Respond to inbound customer calls and online enquiries, capturing details and understanding customer needs.
• Manage, qualify, and follow up on incoming leads to support sales opportunities (training provided).
• Coordinate and schedule customer appointments with sales consultants.
• Open and manage service or support tickets for customer enquiries.
• Maintain accurate customer records and documentation in the CRM.
• Assist with contractor administration, including licence and certification checks.
• Support reporting and ensure sales and administration processes are followed and updated.
• Undertake general and ad-hoc administrative tasks to support the residential solar team.

Why join GEM Energy (trading as RACQ Solar)?

We are an established Queensland business, operating since 2013 and now co-owned by RACQ. We offer job security and a supportive and enjoyable workplace.

With a Head Office based in Pinkenba, Brisbane, we have a vibrant culture and employ people from all over the world. Our team are enthusiastic about renewable energy and delivering high-quality solutions for our customers. We pride ourselves on supporting our people with a strong emphasis on work-life balance. The right person will be developed into a role where they will be industry recognised with long-term support for growth and ongoing learning.

Some of the benefits include:

• Regular social activities with the whole company
• Comprehensive training and ongoing support
• Opportunity to work for industry-recognised brands, including both GEM Energy and its significant portfolio of projects, as well as RACQ – one of Queensland’s most trusted organisations
• Great culture and supportive teams

When you’re at HQ:

• Stylish office space with free on-site parking

• Dog-friendly office

• Free beer on tap, coffee, and fruit in the office

About us

GEM Energy is one of the most awarded renewable energy companies in Australia, and in 2022, RACQ became the majority shareholder. This is your chance to work for Queensland’s fastest-growing renewable energy business within its residential team.

Operating nationally, GEM Energy is one of the most respected brands in the Australian solar industry with many notable Queensland commercial installations, including Australia Zoo, the Brisbane Entertainment and Convention Centre, and the RNA Showgrounds.

If you are very organised and keen to be involved in a rapidly growing business and evolving industry, we’d love to hear from you.

A National Police Check and reference checks will be conducted for the successful candidates.

Ready to apply?

We are ready to hear from you!